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Sales Associate - Toys

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Selfridges

21d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London
  • 8d left

AI generated summary

  • You must be a great communicator, well-informed about products, a sales expert, flexible, and a reliable colleague with strong problem-solving skills. Adapt to customer needs and maintain standards.
  • You will enhance customer experiences, conduct sales and exchanges, manage stock, maintain retail standards, adapt to various roles, and stay informed on trends while ensuring safety procedures.

Requirements

  • Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
  • Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
  • Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
  • It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
  • Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
  • Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation
  • An example of our values, a reliable and respected colleague

Responsibilities

  • Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
  • Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
  • From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards
  • Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
  • Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
  • Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
  • Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
  • Follow health, safety and security procedures, and play an active role in preventing stock loss

FAQs

What is the role of a Sales Associate at Selfridges?

The Sales Associate plays an essential role in creating extraordinary customer experiences by providing top-notch service, sharing product knowledge, conducting sales, and maintaining retail standards.

What are the main responsibilities of a Sales Associate?

Main responsibilities include engaging with customers, conducting sales, managing stock, providing feedback for continual improvement, and adhering to safety and security procedures.

What qualities are needed to be a successful Sales Associate?

Successful Sales Associates should possess great communication skills, be well-informed about products and trends, have problem-solving abilities, be flexible and adaptable, and act as reliable team members.

What kind of training is provided for Sales Associates?

Sales Associates are expected to develop excellent product knowledge through ongoing training, including participation in supplier training and staying updated on market trends and competitors.

Is prior retail experience required for this position?

While prior retail experience can be beneficial, what is most important is the ability to provide excellent customer service and a willingness to learn.

What is the salary for a Sales Associate at Selfridges?

The salary for a Sales Associate is £13.86 per hour.

What is the contract type for this position?

The contract type for this position is permanent.

Where is this job located?

This job is located in London, United Kingdom.

When does this job closing date occur?

The closing date for this job is May 10, 2026.

Are there opportunities for career development as a Sales Associate?

Yes, there are opportunities for career development, and employees are encouraged to adapt and take on tasks beyond their immediate role, promoting growth within the company.

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Selfridges

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods
Industry
1001-5000
Employees
1909
Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.