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Sales Coach

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Bupa

Jan 9, 2025

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Dubai
    Remote
  • Quick Apply

AI generated summary

  • You must possess in-depth knowledge of Bupa products, strong sales and coaching skills, a track record of supporting colleagues, and the ability to inspire teamwork and achieve KPIs.
  • You will coach advisors, ensuring sales targets and compliance are met, handle escalated issues, deliver updates, and model outstanding customer service aligned with company values.

Requirements

  • Can demonstrate a high level of knowledge of Bupa insurance products and Sales systems and procedures.
  • Excellent Sales skills, coaching skills, interpersonal and communication skills are required with emphasis on the ability to develop people to achieve successful outcomes.
  • Can demonstrate examples of supporting and coaching colleagues in a coaching environment (either informally as an experienced team member or more formally in a previous coaching role)
  • Is able to role model within the business, providing excellent customer service, quality, and performance against department KPI's. Role models Bupa's values
  • Ability to inspire and create enthusiasm, energy, and cooperation in others to achieve work objectives

Responsibilities

  • Support advisors to meet and exceed their sales and retention targets, within compliance and relevant legislation.
  • Conduct one on one soft skills and sales coaching for team members to support the team to continually build their knowledge, sales skills and support them to provide an outstanding experience to our customers.
  • Through coaching, ensure compliance with relevant legislation and compliance policy. In particular, to ensure that the correct processes are being followed in relation to handling customer complaints and the fair treatment of customers.
  • Continually maintain a personal high level of knowledge of procedures, products, systems, being the most knowledgeable person in the team.
  • Handle escalated customer calls and emails.
  • Being a role model in the department for providing outstanding service to customers and demonstrating excellence in behaviours relating to Bupa's values.
  • Deliver huddle updates relating to any process/system/quality updates.

FAQs

What is the job title for the position being advertised?

The job title is Sales Coach.

Where is the position located?

The position is located in Dubai.

What type of employment is offered for this role?

The role is a full-time, permanent position.

What primary responsibilities does a Sales Coach have?

The Sales Coach is responsible for supporting sales team members in their development, focusing on technical skills, process knowledge, and soft skills.

What qualifications are required for the Sales Coach role?

Candidates must demonstrate a high level of knowledge of Bupa insurance products, possess excellent sales and coaching skills, and have interpersonal and communication skills.

How does the Sales Coach contribute to the sales team's performance?

The Sales Coach supports advisors in meeting sales and retention targets, conducts one-on-one coaching, and ensures compliance with relevant legislation.

What are some benefits offered to employees at Bupa?

Benefits include financial planning services, gym membership, private medical insurance, a company pension, and paid volunteer time.

Does Bupa encourage diversity in their hiring process?

Yes, Bupa values diversity and encourages applications from people with diverse backgrounds and experiences.

What is Bupa's stance on disability employment?

Bupa is a Level 2 Disability Confident Employer and aims to offer interviews to disabled applicants who meet the minimum criteria for the role.

How can applicants request information regarding this role in alternative formats?

Applicants can request information in an alternative format by emailing the provided contact in the job description.

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Bupa

Our purpose is helping people live longer, healthier, happier lives and making a better world.

Science & Healthcare
Industry
10,001+
Employees
1947
Founded Year

Mission & Purpose

upa's purpose is helping people live longer, healthier, happier lives and making a better world. We are an international healthcare company serving over 38 million customers worldwide. With no shareholders, we reinvest profits into providing more and better healthcare for the benefit of current and future customers. We directly employ around 85,000 people, principally in the UK, Australia, Spain, Chile, Poland, New Zealand, Hong Kong SAR, Türkiye, Brazil, Mexico, the US, Middle East and Ireland. We also have associate businesses in Saudi Arabia and India.