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Sales Coordinator

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Marriott International

27d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need a high school diploma/GED, 1+ years in sales or hospitality, proficiency in MS Office, excellent communication skills, and a strong attention to detail.
  • You will support sales activities, prepare documents, assist clients, maintain records, promote brand image, and ensure excellent guest service while adhering to company policies and standards.

Requirements

  • High school diploma or GED; 2 years’ experience in the sales and marketing, guest services, front desk, or related professional area.
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major;
  • 4-year college degree preferred
  • Previous experience in proactive lead generation in hospitality and sales discipline.
  • Previous experience in hotel sales proactive and reactive
  • Knowledge of property-specific business segments (e.g. group, catering, transient).
  • Knowledge the hospitality industry.
  • Computer experience in excel, work, power point, outlook
  • Ability to add, subtracts, multiply, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
  • Excellent communication skills in English, oral and written.
  • Attention to detail and follow-up.
  • Ability to identify and understand issues, problems, and opportunities; obtain and compare information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
  • Education: High school diploma or G.E.D. equivalent.
  • Related Work Experience: At least 1 year of related work experience.
  • Supervisory Experience: No supervisory experience.
  • License or Certification: None

Responsibilities

  • Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying).
  • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
  • Promote awareness of brand image internally and externally.
  • Gather materials and assemble information packages (e.g., brochures, promotional materials).
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
  • Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
  • Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
  • Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
  • Comply with quality assurance expectations and standards.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.

FAQs

What is the primary role of the Sales Coordinator at The Ritz-Carlton?

The primary role of the Sales Coordinator is to liaise on the group sales segment, assist in meeting booking goals, handle small groups, and implement creative selling strategies to maximize revenue.

What are the educational requirements for the Sales Coordinator position?

The ideal candidate should have a high school diploma or GED, with a preference for those who possess a 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major, and a 4-year college degree is preferred.

What kind of experience is required for this role?

The candidate should have at least 2 years of experience in sales and marketing, guest services, front desk, or a related professional area, along with previous experience in proactive lead generation in hospitality and hotel sales.

Are there any specific skills required for the Sales Coordinator position?

Yes, candidates should have excellent communication skills in English, computer experience in Excel, Word, PowerPoint, and Outlook, strong attention to detail, and the ability to identify and solve problems.

Will the Sales Coordinator be responsible for managing clients?

Yes, the Sales Coordinator will serve as the point of contact for clients and will communicate with them by phone and email to respond to questions and requests.

What are the expectations regarding guest interactions?

The Sales Coordinator is expected to welcome and acknowledge all guests, address their service needs promptly, and ensure a professional and courteous communication style.

What type of office duties will the Sales Coordinator be responsible for?

The Sales Coordinator will perform general office duties to support Sales & Marketing, including filing, sending emails, typing, faxing, copying, and preparing sales-related documents.

Is supervisory experience required for this position?

No, supervisory experience is not required for the Sales Coordinator position.

What is the commitment of The Ritz-Carlton regarding diversity and inclusion?

The Ritz-Carlton is dedicated to being an equal opportunity employer, valuing and celebrating the unique backgrounds of associates, and ensuring non-discrimination on any protected basis.

What benefits are available to employees at The Ritz-Carlton?

While specific benefits were not detailed in the job description, The Ritz-Carlton offers an environment that fosters personal and professional growth within a respected global brand in luxury hospitality.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.