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Sales Development Representative

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Dynatrace

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Sales & Business Development
    IT & Cybersecurity
  • Denver

AI generated summary

  • You must be local to Boston, dedicated to customer service, have strong communication skills, and ideally understand IT operations. Experience with Salesforce is a plus.
  • You will qualify leads, profile accounts, conduct research, engage senior IT management, execute marketing programs, educate prospects, track activities in Salesforce, and attend forecast meetings.

Requirements

  • Minimum Requirements:
  • Local to Boston, MA and able to come to the office 4 days/week.
  • High level of commitment to exceptional customer service and relationship build.
  • Strong written and verbal communication skills.
  • Preferred Qualifications
  • College diploma/university degree preferred.
  • Understanding of IT operations management solutions a plus.
  • Experience using a CRM preferred, specifically Salesforce.
  • Self-motivated with the ability to work in a fast paced and constantly changing environment.
  • Strong problem solving, organizational and interpersonal skills.
  • Ability to work both individually and in a team environment.

Responsibilities

  • Hunt for and qualify leads and prospects based on defined criteria.
  • Profile assigned accounts and drive outbound prospecting to generate new business.
  • Must call into senior IT management at Fortune 1000 as part of lead development and qualification. E.g. CTO, CIO, Directors of IT Operations, Directors of Infrastructure, Directors of Application support.
  • Conduct research on accounts by using Google, LinkedIn, Jigsaw and other tools.
  • Develop an understanding of the account’s business issues and other relevant information.
  • Execute database and telemarketing programs to increase attendance at upcoming events, seminars, and to create awareness for current product promotions to target audiences.
  • Educate prospects about Dynatrace enterprise solutions.
  • Use CRM-Salesforce.com to track activities.
  • Attend weekly territory forecast meetings and update team on progress of identified activities.
  • Work to meet defined metrics goals.
  • Provide input to marketing including feedback on quality of leads from marketing programs.

FAQs

What is the primary responsibility of the Sales Development Representative at Dynatrace?

The primary responsibility of the Sales Development Representative is to identify and qualify sales opportunities for the APM software field sales organization, partnering with field sales representatives and marketing to generate demand and qualify leads.

What qualifications are required to apply for the Sales Development Representative position?

The minimum requirements include being local to Boston, MA and able to come to the office 4 days a week, a high level of commitment to exceptional customer service and relationship building, and strong written and verbal communication skills.

Is prior experience with a CRM necessary for this role?

While it is preferred, having experience using a CRM, specifically Salesforce, is not strictly necessary but highly beneficial.

What kind of leads will the Sales Development Representative be working with?

The Sales Development Representative will be calling into senior IT management at Fortune 1000 companies, such as CTOs, CIOs, and Directors of IT Operations.

Does Dynatrace offer training and development opportunities?

Yes, Dynatrace offers company-wide learning perks, designated team's learning days, and other development opportunities to support employee growth.

What benefits and work-life perks does Dynatrace provide?

Dynatrace offers a comprehensive range of benefits including paid time off, mental health support, wellness days, flexibility in work hours, an employee stock purchase plan, volunteering days, and regular team events.

What kind of culture can be expected at Dynatrace?

Dynatrace fosters a culture of excellence and inclusion, with strong emphasis on collaboration, multiculturalism, and employee engagement through global events and initiatives.

Is there a specific location requirement for the Sales Development Representative role?

Yes, candidates must be local to Boston, MA, as the role requires coming into the office four days a week.

What are the KPIs or goals that the Sales Development Representative needs to meet?

The Sales Development Representative is expected to work toward defined metrics goals related to lead generation, qualification, and attendance at events.

Can you describe the work environment for a Sales Development Representative at Dynatrace?

The work environment is fast-paced and constantly changing, requiring self-motivation and the ability to work both individually and in a team setting.

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Dynatrace

Cloud done right.

Technology
Industry
1001-5000
Employees
2005
Founded Year

Mission & Purpose

Dynatrace (NYSE: DT) exists to make the world’s software work perfectly. Our unified platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That’s why the world’s largest organizations trust the Dynatrace® platform to accelerate digital transformation.