Sales Director

Lilli

May 7

Applications are closed

Job
Full-time
Expert Level
Customer Relations
Sales & Business Development
London
Remote

Requirements

You will have 10 years experience in leading sales in our target markets with a strong track record and evidence of a network of customer contacts
Degree level qualified with relevant experience.
Excellent communication skills, both verbal and written.
You will have excellent presentation skills, be personable and demonstrate experience of being customer facing.
Proficiency in using customer service software, CRM systems, and basic computer applications.
Experience of both acquisition and account management is required.
Experience of utilising and identifying frameworks, their ways of operating and a history of success of contracting business via them.
You will demonstrate experience of creating and executing account and sector plans in support of a wider vision.
Experience of utilising cloud based CRM systems, Microsoft products and other tools to support your in role success.
Strong problem-solving abilities and a patient, empathetic attitude.
Ability to multitask and work in a fast-paced environment
Detail-oriented with good organisational skills
Driving licence and willingness to travel
Deal focused with a purpose led customer centric approach
Ability to solutionise in challenging situations
Team player with good interpersonal skills
Willingness to learn and adapt to new procedures or technologies
Positive and friendly attitude with an ability to form positive new relationships
Excellent time management

Responsibilities

Engage with potential and existing customers to identify and win contracts for Lilli.
Create and manage a pipeline of new and existing business growth through customer contact.
Identify and source opportunities for Lilli to formally bid for contracts, managing the bid process throughout including both internal and customer stakeholders.
Manage customers through the sales process to successful conclusion.
Manage customer relationships and provide support in navigating products/services, troubleshooting issues, and resolving complaints in a professional manner.
Bring value and joy through every interaction with our customers.
Support the management of accounts creating growth and new opportunities through strong stakeholder management, production of reports, documentation and supporting materials.
Support programme planning and execution utilising relevant software.
Provide an escalation point for customers and follow up with customers to ensure satisfaction after issue resolution or service delivery.
Ensure contracts are prepared, we are in customer systems and that PO’s are received.
Coordinate with relevant departments to ensure timely delivery and resolution of customer orders.
Maintain accurate and detailed records of customer interactions, transactions, and issues in the CRM system.
Generate reports and analyse data to identify trends and areas for improvement.
Develop your knowledge of the Lilli product, the markets and use case to the level of a thought leader. Provide clarity to customers as to where Lilli can be deployed successfully.
Provide feedback on competitors and new product features to the Product team.
Liaise with other departments to deliver customer outcomes such as business case creation, events and product development.
Represent Sales within the business as a senior manager, filling in for the CRO where relevant.

FAQs

Do we support remote work?

Yes, we are a remote company with flexible working hours.

What is the salary range for the Sales Director position?

The salary range for the Sales Director position is £70,000 - £75,000.

What qualifications are required for this role?

A degree level qualification and relevant experience are required for this role.

How many years of experience are needed for the Sales Director position?

The candidate should have 10 years of experience in leading sales in our target markets.

Is travel required for this job?

Yes, a driving licence and willingness to travel is required.

What benefits does Lilli offer to its employees?

Benefits include unlimited Work Away From Home days, 28 days’ annual leave plus bank holidays, financial support towards energy bills, and a focus on a supportive and inclusive working culture.

How important is customer relationship management in this role?

Customer relationship management is critical, as the role involves managing customer relationships and providing support throughout the sales process.

What is the primary focus of the Sales Director role?

The primary focus is on generating new business and managing incoming revenues and customers in the health and social care sector in the UK.

What type of software proficiency is required for the Sales Director position?

Proficiency in customer service software, CRM systems, Microsoft products, and basic computer applications is required.

Are there opportunities for career growth in this role?

Yes, success in this role will provide opportunities for career growth as Lilli expands into new markets.

Lilli

Proactive monitoring technology that empowers people to live independently, safely and happily within their home.

Consulting

Industry

11-50

Employees

2014

Founded Year

Mission & Purpose

Lilli Is the Future of Independent Living - We believe that regardless of a person's medical condition, ability or age, everyone has the right to maintain their independence. Using unobtrusive technology, we give people the confidence they need to remain happy, secure and self-sufficient within their homes. Unconfined by abilities, conditions, or age, we empower people to live independently, and our technology-enabled care provides security and peace of mind for their loved ones. Central and local governments alone will not solve the issues surrounding the resource deficit facing health and social care systems around the world. Only through the use of technology-enabled care (TEC) can we relieve the pressures faced by healthcare services/providers and support the lives of those most vulnerable. Our system provides real-time data and insights to those responsible for their care to give them surety in their behaviours and status and highlight any causes for concern. We are scaling at pace and are constantly looking for forward-thinking, creative and smart self-starters to join our rapidly growing health tech business across our development, sales and marketing teams.