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Sales Executive

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Marriott International

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You need 4 years in sales/hospitality, a 2-year degree, experience in lead generation, strong Microsoft Office skills, and excellent communication. Attention to detail and problem-solving abilities are key.
  • You will generate leads, build client relationships, negotiate contracts, conduct site inspections, analyze market trends, and support sales operations while delivering excellent customer service.

Requirements

  • Four (4) years of experience in the sales and marketing, guest services, front desk, or related professional area.
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major.
  • 4-year college degree is preferred
  • Previous experience in proactive lead generation in hospitality and sales discipline.
  • Previous experience in hotel sales proactive and reactive
  • Knowledge of property-specific business segments (e.g., group, catering, transient).
  • Knowledge the hospitality industry.
  • Expert knowledge in Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
  • Presentation and Negotiation skills
  • Computation skills
  • Excellent communication skills with fluency in English, oral and written.
  • Attention to detail and follow-up.
  • Ability to represent the Hotel at industry events and networking functions
  • Excellent analytical and problem-solving skills.
  • Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentary to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly.
  • Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
  • The position may also handle corporate and social groups and assist in the designs, development and implementation of creative selling strategies to maximize revenue by assisting in upselling packages and creative food and beverage. The Sales Executive may also assist with preparing sales presentations, delivering compelling presentations showcasing the resort's amenities, guestroom types, meeting and event spaces, and packages to potential clients.
  • The Sales executive will have a keen understanding the overall market competitors (strengths and weaknesses, supply and demand, etc.), in order to sell effectively against the competition. Builds and strengthens relationships with existing/new customers, assist with client networking initiatives within the local market and utilize negotiation skills and creative selling abilities to uncover new business. The position is also responsible for general sales coordinator administrative tasks and any other duties as assigned.

Responsibilities

  • Lead Generation: to identify and develop potential clients through networking, cold calling, and market research to uncover new business opportunities, while also maintaining existing partnerships—particularly with leisure partners such as luxury consortia, wholesalers, special corporate accounts, and other key segments.
  • Client Relationship Building: Establishing and maintaining strong relationships with key decision-makers and prospective clients to understand their needs and tailor sales pitches accordingly.
  • Contract Negotiation: Negotiating terms and conditions of contracts with clients, including room rates, and special requests.
  • Leadership Administrative Support: Assist the Director of Sales and Marketing with organization and planning and other duties as assigned.
  • Market Analysis: Staying updated on industry trends, competitor activity, and local market conditions to adapt sales strategies effectively.
  • Site Inspections: Conducting tours of the property for potential clients, highlighting key features and addressing any concerns.
  • Customer Service: Maintaining excellent customer service throughout the sales process, ensuring client satisfaction, intent to recommend and repeat business. The position is also responsible for general sales coordinator administrative tasks and any other duties as assigned.
  • Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Communicate with potential owners via telephone to set up preview package sales/tours. Encourage guests or callers to purchase or schedule preview package sales/tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentary to guests as gifts for their patronage (e.g., rewards points, show tickets). Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Receive, record, and relay messages accurately, completely, and legibly.
  • Assist management in training, evaluating, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
  • The position may also handle corporate and social groups and assist in the designs, development and implementation of creative selling strategies to maximize revenue by assisting in upselling packages and creative food and beverage. The Sales Executive may also assist with preparing sales presentations, delivering compelling presentations showcasing the resort's amenities, guestroom types, meeting and event spaces, and packages to potential clients.
  • The Sales executive will have a keen understanding the overall market competitors (strengths and weaknesses, supply and demand, etc.), in order to sell effectively against the competition. Builds and strengthens relationships with existing/new customers, assist with client networking initiatives within the local market and utilize negotiation skills and creative selling abilities to uncover new business. The position is also responsible for general sales coordinator administrative tasks and any other duties as assigned.

FAQs

What is the job title of the position?

The job title is Sales Executive.

Where is the job located?

The job is located in Grand Cayman, Cayman Islands.

What are the working hours for this position?

The position is full-time.

Is this role a management position?

No, this position is classified as non-management.

What are the key responsibilities of the Sales Executive?

Key responsibilities include lead generation, client relationship building, contract negotiation, market analysis, conducting site inspections, and providing excellent customer service.

What qualifications are required for this position?

Candidates should have four years of experience in sales and marketing or related fields and a 2-year degree from an accredited university in a relevant area, with a 4-year degree preferred.

What skills are necessary for this role?

Necessary skills include excellent communication, negotiation, and presentation skills, as well as proficiency in Microsoft Office Suite and strong analytical and problem-solving abilities.

Is previous hotel sales experience required?

Yes, previous experience in hotel sales, both proactive and reactive, is required.

What kind of clients will the Sales Executive interact with?

The Sales Executive will interact primarily with leisure partners, luxury consortia, wholesalers, corporate accounts, and other key segments.

Are there opportunities for career growth within this position?

Yes, there may be opportunities for career advancement within Marriott International and its portfolio of brands.

What kind of training will the Sales Executive receive?

The Sales Executive may assist management in training and mentoring employees, and will learn to exemplify The Ritz-Carlton Gold Standards.

Does the company provide equal employment opportunities?

Yes, Marriott International is committed to being an equal opportunity employer and fostering a diverse and inclusive environment.

What kind of events will the Sales Executive take part in?

The Sales Executive will represent the hotel at industry events and networking functions.

What is the focus regarding customer service for this role?

The Sales Executive is responsible for maintaining excellent customer service throughout the sales process, ensuring client satisfaction and repeat business.

Are there any administrative duties included in this position?

Yes, the Sales Executive will handle general sales coordinator administrative tasks as assigned.

What is emphasized regarding teamwork in this role?

Developing and maintaining positive working relationships with team members and supporting the team to reach common goals is emphasized.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.