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Sales Lead

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B&Q

5d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You excel in customer service, are IT-savvy, can analyze data effectively, enjoy solving complex problems, and are organized with strong prioritization skills.
  • You will support daily sales activities, ensure optimal colleague deployment, handle customer escalations, and assist in data analysis for informed decision-making.

Requirements

  • Role model customer service and enjoy customer interactions.
  • Comfortable with IT systems and applications.
  • Like to analyse data and can see the important information to communicate.
  • Love to problem solve, the trickier the better.
  • Well planned and organised, with the ability to prioritise and think on your feet.

Responsibilities

  • Support the day-to-day activities that will enable the team to exceed sales targets.
  • Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
  • Be the first point of contact for customers and colleague escalations in Showrooms + TradePoint.
  • Support the Sales Team Manager with collation of analytical data to make informed decisions.

FAQs

What is the job title for this position?

The job title for this position is Sales Lead.

What are the working hours for the Sales Lead position?

The working hours for the Sales Lead position are full-time, 36.75 hours per week.

Is this position permanent?

Yes, this position is a permanent contract.

What is the salary for the Sales Lead role?

The salary for the Sales Lead role is £29,754.27 per annum, inclusive of a store-specific location allowance.

Where is the Sales Lead position located?

The Sales Lead position is located at B&Q Croydon.

What responsibilities will I have as a Sales Lead?

As a Sales Lead, you will support the Sales Team Manager, help create a high-performing team, ensure colleagues are deployed effectively, be the first point of contact for customer and colleague escalations, and assist with data analysis.

What qualities are required for the Sales Lead role?

The required qualities include strong customer service skills, comfort with IT systems, the ability to analyze data, problem-solving capabilities, and good organizational skills.

What benefits does B&Q offer for this position?

Benefits include an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an Employee Assistance Programme, shopping discounts, and various colleague wellbeing benefits.

How does B&Q support diversity and inclusion?

B&Q is committed to making the company more diverse and representative of the communities served, ensuring that everyone feels they belong and have equal opportunities.

Who can I contact for recruitment adjustments during the application process?

For recruitment adjustments, you can contact recruitment@b-and-q.co.uk.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors