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Sales Lead

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B&Q

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must excel in customer service, be tech-savvy, adept at data analysis, love problem-solving, and be organized with strong prioritization skills.
  • You will support daily activities to exceed sales targets, manage colleague deployment, handle escalations, and assist in data collection for informed decision-making.

Requirements

  • Role model customer service and enjoy customer interactions.
  • Comfortable with IT systems and applications.
  • Like to analyse data and can see the important information to communicate.
  • Love to problem solve, the trickier the better.
  • Well planned and organised, with the ability to prioritise and think on your feet.

Responsibilities

  • Support the day-to-day activities that will enable the team to exceed sales targets.
  • Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
  • Be the first point of contact for customers and colleague escalations in Showrooms + TradePoint.
  • Support the Sales Team Manager with collation of analytical data to make informed decisions.

FAQs

What are the working hours for the Sales Lead position?

The Sales Lead position requires a commitment of 36.75 hours per week, with options for full time, part time, or job share.

What is the salary for this role?

The full-time equivalent salary for the Sales Lead position is £29,754.27 per annum, which includes a store-specific location allowance.

Where is the job location?

The Sales Lead position is based at B&Q Croydon.

What benefits are offered with this position?

Benefits include an award-winning pension scheme, ShareSave options, 6.6 weeks of holiday, payroll giving, an employee assistance programme, shopping discounts, and colleague wellbeing benefits.

What type of contract is being offered?

A permanent contract is being offered for the Sales Lead position.

Is training provided for new employees?

While the job description does not specify, B&Q typically provides training to ensure employees are equipped for their roles.

What qualities are important for the Sales Lead position?

Important qualities include excellent customer service skills, comfort with IT systems, data analysis ability, problem-solving skills, and strong organizational skills.

How does B&Q support diversity and inclusion in the workplace?

B&Q is committed to creating a diverse and representative workforce, offering access to various networks that promote diversity and inclusion within the company.

Who should I contact for recruitment adjustments?

For any recruitment adjustments during the application or interview process, you can contact recruitment@b-and-q.co.uk.

Will I need to work weekends or holidays in this role?

The job description does not specify, but sales roles often require availability during weekends and holiday periods to support customer needs.

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors