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Sales Operations Lead-Data and AI, ASP Sales Operations Data & AI Pillar

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Amazon

24d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Business, Operations & Strategy
  • Seattle

AI generated summary

  • You must have 7+ years in sales operations, a bachelor's degree, experience with CRM tools, sales processes, data analysis, and presenting to leadership. A master's degree is preferred.
  • You will standardize sales processes, manage pipeline attribution, optimize AI tools, ensure data quality, analyze performance, conduct reviews, train on sales tools, and lead cross-functional projects.

Requirements

  • 7+ years of sales operations or equivalent experience
  • Bachelor's degree or equivalent
  • Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
  • Experience defining, refining and implementing sales processes, procedures and policies or equivalent
  • Experience using Salesforce (or other CRM tool) or BI tools
  • Experience presenting to senior leadership
  • Master's degree or equivalent
  • Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations

Responsibilities

  • 1. Documents and implements standardized sales processes and metrics, including KPI definitions and goal cascades, to support operational effectiveness. This may include determining sales territories and quotas for sales teams.
  • 2. Develops and manages pipeline qualification, attribution, to ensure proper distribution, and resolves attribution escalations to ensure accurate financial reporting.
  • 3. Orchestrates AI-human collaboration in the sales process, and manages and optimizes AI sales intelligence tools and automated customer/partner interaction systems.
  • 4. Maintains sales tools data quality to ensure accurate reporting and forecasting.
  • 5. Implements sales workflows and automation to streamline process and improve seller efficiency.
  • 6. Conducts sales performance analysis on win/loss data, conversion rates, goal attainment, and/or forecast accuracy to identify potential risks.
  • 7. Prepares and drives regular business reviews with insights on pipeline health, performance trends, and operational efficiency.
  • 8. Acts as primary point of contact to resolve stakeholders’ requests and execute daily operational processes.
  • 9. Leads sales tools training and adoption initiatives to improve utilization and productivity.
  • 10. Leads cross-functional projects to improve sales efficiency and processes.
  • 11. Drives escalations, gap-to-green, and/or other issues to resolution.

FAQs

What is the main responsibility of the Sales Operations Lead for the ASP Data and AI Pillar?

The main responsibility is to drive data-driven decision-making and operational excellence, serving as a strategic business partner to WW GTM Storage leadership while translating complex data into actionable insights.

What qualifications are required for this position?

Candidates must have 7+ years of sales operations or equivalent experience, a Bachelor's degree or equivalent, and experience developing and implementing systems/tools for CRM, revenue reporting, and forecasting.

Is experience with AI technologies required for this role?

While it is not specifically required, experience in leveraging AI and machine learning technologies to enhance sales processes and decision-making is preferred.

What kind of tools and systems should candidates be familiar with for this position?

Candidates should have experience with CRM tools (such as Salesforce), BI tools, and systems related to variable compensation, revenue reporting, and sales automation.

Will the Sales Operations Lead work collaboratively with other teams?

Yes, the role includes working closely with WW GTM Storage leadership and cross-functional teams to implement and optimize sales processes and AI-driven tools.

Is presenting to senior leadership part of this role?

Yes, candidates should have experience presenting insights and recommendations to senior leadership.

What opportunities for growth and mentorship are available?

AWS offers continuous knowledge-sharing, mentorship, and other career-advancing resources to help employees develop into better-rounded professionals.

Are there specific performance metrics that the Sales Operations Lead will need to manage?

Yes, key performance metrics include pipeline qualification, sales performance analysis, win/loss data, and forecasting accuracy.

What locations are available for this position?

The role is available in several locations, including Jersey City, New York, Austin, Arlington, Herndon, and Seattle.

What benefits does AWS offer for this position?

AWS offers comprehensive benefits, including health insurance, 401(k) matching, paid time off, parental leave, and access to various wellness programs.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.