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Sales Retail/eCommerce Associate - AutoNation Ford Arlington

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AutoNation

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Arlington

AI generated summary

  • You need a high school diploma, strong customer service skills, sales experience, good communication, a valid driver’s license, and a willingness to engage with technology and follow up with customers.
  • You will interact with customers online and in-person, respond to leads, guide vehicle purchases, negotiate terms, ensure satisfaction, and facilitate transitions to the Service department.

Requirements

  • High school diploma or equivalent
  • Proven ability to provide an exceptional customer experience
  • Drive to set and achieve targeted goals
  • Prior sales experience, retail preferred
  • Demonstrated communication, consultative, interpersonal and organizational skills
  • The willingness to follow up with customers
  • Experience and desire to work with technology
  • Valid in-state driver’s license and an acceptable, safe driving record

Responsibilities

  • The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment.
  • Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.
  • With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal.
  • Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.

FAQs

What is the primary role of the Sales Retail/eCommerce Associate at AutoNation Ford Arlington?

The primary role is to interact with customers online, over the phone, and in person to guide them through their vehicle purchase in a no-haggle sales environment, ensuring an exceptional customer experience.

What qualifications are required for this position?

Candidates should have a high school diploma or equivalent, proven ability to provide exceptional customer experience, prior sales experience (preferably in retail), and strong communication and organizational skills.

Is prior automotive sales experience necessary?

While prior automotive sales experience is not required, prior sales experience in a retail environment is preferred.

What type of work environment can I expect at AutoNation?

AutoNation promotes a respectful workplace with a strong moral compass, fostering a culture of diversity, equity, and inclusiveness.

Are there opportunities for career growth at AutoNation?

Yes, AutoNation offers competitive compensation, benefits, and opportunities for career advancement within the automotive retail sector.

Do employees receive any benefits?

Yes, employees enjoy a range of benefits including competitive compensation, 401k matching, insurance plans, associate purchase and discount programs, and access to deals through YouDecide.

What is the significance of the DRV PNK mission at AutoNation?

The DRV PNK mission is committed to raising and donating millions of dollars to cancer research and treatment, demonstrating AutoNation's commitment to making a positive impact in the community.

Is a valid driver’s license required for this position?

Yes, a valid in-state driver’s license and an acceptable, safe driving record are required.

How important is customer follow-up in this role?

Customer follow-up is crucial as it helps to ensure customer satisfaction and drives loyalty, as associates assist in transitioning customers to the Service department for ongoing support.

Can I apply for this position if I don't meet every listed requirement?

Yes, AutoNation encourages candidates from all backgrounds to apply, even if they do not meet every requirement, as they value diverse experiences and perspectives.

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AutoNation

Manufacturing & Electronics
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

As America’s most admired automotive retailer, AutoNation is transforming the automotive industry through its bold leadership, innovation, and comprehensive brand extensions. We are committed to hiring driven, diverse Associates and supporting them in growing their career within AutoNation. We offer paid training, competitive pay & benefits, and a culture that believes in investing in our Associates’ professional futures. With over 300 locations from coast to coast, AutoNation has an opportunity for you. We’ve sold over 14 million vehicles, the first automotive retailer to reach this milestone. Our success is driven by our commitment to delivering an excellent Customer experience through customer-focused sales and service processes. We believe deeply in giving back, and every car we sell helps to raise cancer research and treatment awareness with a Pink Plate. We have proudly raised over $40 million dollars to drive out cancer, create awareness, and support critical research. Join us as we pave the way to moving our company, our communities, and our industry forward. Apply today at a location near you or wherever you dream the road will take you.