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Sales - Sales Advisor - UK

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New Look

25d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You should be confident, passionate about fashion, customer-focused, adaptable to change, a team player, detail-oriented, and ideally have retail experience.
  • You will inspire customers, enhance their shopping experience, collaborate with the team, uphold store standards, exceed sales targets, and support community engagement while promoting brand awareness.

Requirements

  • You’re confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every time
  • You understand who the core customer is that shops within your local market
  • You’re passionate about fashion and clothes, and you stay up to date with the latest trends
  • Retail is fast paced and forever evolving you embrace this change and demonstrate resilience, supporting your team members to do the same
  • You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player
  • You’ll have a keen eye for detail in maintaining great store standards
  • Previous experience in retail is desirable but not essential

Responsibilities

  • You’ll help inspire our customers to look and feel good by delivering our service techniques
  • You are able to create a fantastic customer experience and you let your personality and individual style shine through in everything you do
  • We’re Omnichannel, which means we don’t just sell products in store, but online as well, through our App and website so if a customer can’t find what they are looking for in store, you will help them find it online. In doing so, you will make it easy for them, so they feel like they are shopping with one brand
  • You’re passionate about understanding who our local customers are and embrace this to not only drive sales but also connect to our customers and the local community including our charity partners
  • We want all our stores to look great and be easy to shop. You’ll support in delivering great standards in store, and helping create a visually exciting experience that inspires our customers to walk in and shop with us
  • You will help to create an environment that embraces everyone, valuing different people and different opinions and encouraging everyone to have fun and have a voice
  • We want our team to grow and develop themselves. To do this, you will take a proactive approach to your own journey of self-development stretching yourself to realise and fulfil your own potential
  • You’ll be able to work collaboratively to deliver our Retail Strategy
  • You recognise your own contribution makes a difference towards performance and Objective Key Results (KPIs)
  • Keep up to date with everything New Look has to offer so you can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness
  • You will be aware of store targets and show a determination to exceed these
  • You will ensure the store environment is safe for our customers and team members by understanding your responsibility to follow all Health and Safety procedures
  • You’ll help protect our profit by understanding the areas the store needs to focus on to maximise sales, reduce loss and control our costs
  • You will fulfil your responsibility to remain compliant with all Mandatory Training Modules
  • The Your Voice Representative role is incredibly important in store, as you’ll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel and about how we can help in continuing to make New Look a great place to work
  • As well as being a representative in store, you’ll support the communication and delivery of key engagement initiatives and messages in store.
  • You’ll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi-annual divisional Your Voice meetings too. This means rolling up the big deals in terms of key themes/ideas from either your store/Territory and sharing back within this forum
  • You’ll have the confidence to challenge store management to influence change based on the feedback of your team
  • You’ll have close relationships with your team and will role model the company values, showcasing a great example to customers and your team
  • As a Key Holder, (subject to completing mandatory training) you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management
  • In some circumstances you will be a keyholder to access the store prior to trade to complete delivery or other tasks that need to be carried out before opening and before other members of management.
  • In both circumstances, you’ll ensure all our H&S and security procedures are adhered to, and you’ll be responsible for the team, service levels and stock in the absence of a member of management.
  • You’ll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development
  • Your passion and confidence shines through as you share and shape the performance of your department utilising data and reporting
  • You’re the go-to expert for that department in your store and will be able to confidently recommend products to our customers to further enhance performance
  • You’ll support delivery of the brand VM and POS guidelines through great product handling and retail standards, showcasing your visual flair
  • You’ll execute window and mannequin styling to a high standard and in line with guidance. You will regularly support floor moves in line with trade activity i.e. sale or promo launch
  • You’ll keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting

FAQs

What is the main purpose of the Sales Advisor role at New Look?

The main purpose of the Sales Advisor role is to implement the ultimate Omnichannel shopping experience for customers and ensure the highest level of service by living the company’s Service Promise and brand values.

What qualities are important for a Sales Advisor at New Look?

Important qualities include being customer-obsessed, having confidence in communicating with customers, passion for fashion, teamwork, a keen eye for detail, and the ability to adapt to a fast-paced retail environment.

Is previous retail experience required for the Sales Advisor position?

Previous experience in retail is desirable but not essential, as the role focuses on customer service and driving sales.

How does the Sales Advisor contribute to team growth?

The Sales Advisor contributes to team growth by fostering an inclusive environment, valuing diverse opinions, engaging in self-development, and supporting colleagues in their own development journeys.

What kind of training does New Look provide to its Sales Advisors?

New Look provides training to support progression and help Sales Advisors achieve their goals, including training on products, services, and operational excellence.

What is the "Your Voice Representative" role?

The "Your Voice Representative" role involves helping team members voice their ideas and opinions, communicating key engagement initiatives, and representing the store at quarterly meetings to influence positive changes.

What are the key responsibilities of a Sales Advisor in terms of store presentation?

Key responsibilities include maintaining visual standards, ensuring the store looks great and is easy to shop, and creating a visually exciting experience for customers.

How is the Sales Advisor expected to engage with local customers?

The Sales Advisor is expected to understand the local customer base, embrace community connections, and build relationships with local partners, including charity organizations.

Are Sales Advisors expected to have a particular focus on health and safety?

Yes, Sales Advisors are responsible for adhering to health and safety procedures to ensure a safe environment for customers and team members.

Can Sales Advisors expect flexible working patterns?

Yes, New Look prides itself on being a flexible employer and is keen to discuss specific working patterns aligned with the role’s output requirements.

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New Look

#ThatNewLookFeeling 💜

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

At New Look, everything that we do is for the love of fashion. We’ve been bringing the latest fashion to the high-street since 1969. We’re now a global, multichannel brand offering on-trend, value-fashion for women, men and teenage girls. Even after 50 years we’ve stayed true to our original mission of delivering fabulous products at a price our customers can afford. It’s our colleagues today that continue our journey to create a New Look that everyone loves. It’s our values that inspire us every day - we play to win, we are customer obsessed, we work as one…and it starts with you. We are always on the lookout for talented, passionate people to join our New Look team.