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Sales - Sales Advisor - UK

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New Look

3mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You’re people-focused and passionate about fashion, with strong communication skills. Embrace change, work well in a team, and maintain high store standards. Retail experience is a plus.
  • You will deliver excellent customer service, create a welcoming environment, connect with the local community, maintain store standards, support team engagement, and drive sales.

Requirements

  • You’re confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every time
  • You understand who the core customer is that shops within your local market
  • You’re passionate about fashion and clothes, and you stay up to date with the latest trends
  • Retail is fast paced and forever evolving you embrace this change and demonstrate resilience, supporting your team members to do the same
  • You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player
  • You’ll have a keen eye for detail in maintaining great store standards
  • Previous experience in retail is desirable but not essential

Responsibilities

  • You’ll help inspire our customers to look and feel good by delivering our service techniques
  • You are able to create a fantastic customer experience and you let your personality and individual style shine through in everything you do
  • We’re Omnichannel, which means we don’t just sell products in store, but online as well, through our App and website so if a customer can’t find what they are looking for in store, you will help them find it online. In doing so, you will make it easy for them, so they feel like they are shopping with one brand
  • You’re passionate about understanding who our local customers are and embrace this to not only drive sales but also connect to our customers and the local community including our charity partners
  • We want all our stores to look great and be easy to shop. You’ll support in delivering great standards in store, and helping create a visually exciting experience that inspires our customers to walk in and shop with us
  • You will help to create an environment that embraces everyone, valuing different people and different opinions and encouraging everyone to have fun and have a voice
  • We want our team to grow and develop themselves. To do this, you will take a proactive approach to your own journey of self-development stretching yourself to realise and fulfil your own potential
  • You’ll be able to work collaboratively to deliver our Retail Strategy
  • You recognise your own contribution makes a difference towards performance and Objective Key Results (KPIs)
  • Keep up to date with everything New Look has to offer so you can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness
  • You will be aware of store targets and show a determination to exceed these
  • You will ensure the store environment is safe for our customers and team members by understanding your responsibility to follow all Health and Safety procedures
  • You’ll help protect our profit by understanding the areas the store needs to focus on to maximise sales, reduce loss and control our costs
  • You will fulfil your responsibility to remain compliant with all Mandatory Training Modules
  • The Your Voice Representative role is incredibly important in store, as you’ll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel and about how we can help in continuing to make New Look a great place to work
  • As well as being a representative in store, you’ll support the communication and delivery of key engagement initiatives and messages in store.
  • You’ll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi-annual divisional Your Voice meetings too. This means rolling up the big deals in terms of key themes/ideas from either your store/Territory and sharing back within this forum
  • You’ll have the confidence to challenge store management to influence change based on the feedback of your team
  • You’ll have close relationships with your team and will role model the company values, showcasing a great example to customers and your team
  • As a Key Holder, (subject to completing mandatory training) you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management
  • In some circumstances you will be a keyholder to
  • access the store prior to trade to complete delivery or other tasks that need to be carried out before opening and before other members of management.
  • In both circumstances, you’ll ensure all our H&S and security procedures are adhered to, and you’ll be responsible for the team, service levels and stock in the absence of a member of management
  • You’ll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development
  • Your passion and confidence shines through as you share and shape the performance of your department utilising data and reporting
  • You’re the go-to expert for that department in your store and will be able to confidently recommend products to our customers to further enhance performance
  • You’ll support delivery of the brand VM and POS guidelines through great product handling and retail standards, showcasing your visual flair
  • You’ll execute window and mannequin styling to a high standard and in line with guidance. You will regularly support floor moves in line with trade activity i.e. sale or promo launch
  • You’ll keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting

FAQs

What is the role of a Sales Advisor at New Look?

A Sales Advisor at New Look is responsible for delivering an exceptional Omnichannel shopping experience, providing excellent customer service, and embodying the brand values to inspire customers to express their style through fashion.

What are the key responsibilities of a Sales Advisor?

Key responsibilities include inspiring customers, creating fantastic shopping experiences, helping customers shop both in-store and online, maintaining store standards, supporting team development, and recognizing the importance of personal contributions to store performance.

Is previous retail experience necessary for this position?

Previous experience in retail is desirable but not essential. Passion for fashion and a strong desire to provide excellent customer service are also important.

What does it mean to be a 'Your Voice Rep'?

As a 'Your Voice Rep', you will encourage team members to express their ideas and feedback, represent your store at meetings, and support communication of engagement initiatives to enhance team morale and workplace culture.

Will I have the opportunity to develop my skills in this role?

Yes, New Look prioritizes employee development and offers training to support your progression, helping you achieve your personal and professional goals.

What does the store environment look like?

New Look emphasizes creating a visually exciting store environment that is easy to shop, ensuring high standards in product presentation and store upkeep.

Are there flexible work patterns available for this role?

Yes, New Look prides itself on being a flexible employer and welcomes discussions regarding specific work patterns that align with the role’s output needs.

How important is teamwork in this position?

Teamwork is crucial; Sales Advisors are expected to collaborate effectively with colleagues, support each other, and contribute positively to the team's collective performance.

What are the brand values that Sales Advisors should embody?

Sales Advisors should embody the values of being Customer Obsessed, Playing to Win, Being One Team, and Recognizing that It Starts With Me in all their actions.

Are Sales Advisors expected to stay informed about fashion trends?

Yes, Sales Advisors should be passionate about fashion, stay up to date with current trends, and use this knowledge to connect with customers and drive sales.

What is the safety responsibility of a Sales Advisor?

Sales Advisors are responsible for ensuring a safe environment for both customers and team members by adhering to all Health and Safety procedures.

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New Look

#ThatNewLookFeeling 💜

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

At New Look, everything that we do is for the love of fashion. We’ve been bringing the latest fashion to the high-street since 1969. We’re now a global, multichannel brand offering on-trend, value-fashion for women, men and teenage girls. Even after 50 years we’ve stayed true to our original mission of delivering fabulous products at a price our customers can afford. It’s our colleagues today that continue our journey to create a New Look that everyone loves. It’s our values that inspire us every day - we play to win, we are customer obsessed, we work as one…and it starts with you. We are always on the lookout for talented, passionate people to join our New Look team.