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Sales - Sales Advisor - UK

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New Look

10d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Milton Keynes

AI generated summary

  • You should be confident, customer-focused, fashion-savvy, adaptable in a fast-paced environment, a team player, detail-oriented, and have retail experience, which is a plus but not required.
  • You will enhance customer experiences, sell products online and in-store, support visual standards, engage with the community, drive sales, and contribute to team development while ensuring safety.

Requirements

  • You’re confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every time
  • You understand who the core customer is that shops within your local market
  • You’re passionate about fashion and clothes, and you stay up to date with the latest trends
  • Retail is fast paced and forever evolving you embrace this change and demonstrate resilience, supporting your team members to do the same
  • You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player
  • You’ll have a keen eye for detail in maintaining great store standards
  • Previous experience in retail is desirable but not essential

Responsibilities

  • You’ll help inspire our customers to look and feel good by delivering our service techniques
  • You are able to create a fantastic customer experience and you let your personality and individual style shine through in everything you do
  • We’re Omnichannel, which means we don’t just sell products in store, but online as well, through our App and website so if a customer can’t find what they are looking for in store, you will help them find it online. In doing so, you will make it easy for them, so they feel like they are shopping with one brand
  • You’re passionate about understanding who our local customers are and embrace this to not only drive sales but also connect to our customers and the local community including our charity partners
  • We want all our stores to look great and be easy to shop. You’ll support in delivering great standards in store, and helping create a visually exciting experience that inspires our customers to walk in and shop with us
  • You will help to create an environment that embraces everyone, valuing different people and different opinions and encouraging everyone to have fun and have a voice
  • We want our team to grow and develop themselves. To do this, you will take a proactive approach to your own journey of self-development stretching yourself to realise and fulfil your own potential
  • You’ll be able to work collaboratively to deliver our Retail Strategy
  • You recognise your own contribution makes a difference towards performance and Objective Key Results (KPIs)
  • Keep up to date with everything New Look has to offer so you can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness
  • You will be aware of store targets and show a determination to exceed these
  • You will ensure the store environment is safe for our customers and team members by understanding your responsibility to follow all Health and Safety procedures
  • You’ll help protect our profit by understanding the areas the store needs to focus on to maximise sales, reduce loss and control our costs
  • You will fulfil your responsibility to remain compliant with all Mandatory Training Modules
  • The Your Voice Representative role is incredibly important in store, as you’ll help give your team members the confidence to voice their own ideas and opinions about virtually anything that impacts how the team feel and about how we can help in continuing to make New Look a great place to work
  • As well as being a representative in store, you’ll support the communication and delivery of key engagement initiatives and messages in store.
  • You’ll also be an ambassador for your store at quarterly Territory Your Voice meetings, and possibly even at bi-annual divisional Your Voice meetings too. This means rolling up the big deals in terms of key themes/ideas from either your store/Territory and sharing back within this forum
  • You’ll have the confidence to challenge store management to influence change based on the feedback of your team
  • You’ll have close relationships with your team and will role model the company values, showcasing a great example to customers and your team
  • As a Key Holder, (subject to completing mandatory training) you will, in exceptional circumstances and with Territory Leader approval, be a key holder to support the opening and set up of the store in the absence of a member of management
  • In some circumstances you will be a keyholder to
  • access the store prior to trade to complete delivery or other tasks that need to be carried out before opening and before other members of management.
  • In both circumstances, you’ll ensure all our H&S and security procedures are adhered to, and you’ll be responsible for the team, service levels and stock in the absence of a member of management.
  • You’ll work with pride to deliver exceptional standards on your department and maintain overall operational excellence to benefit the customer journey, help drive store performance and support your own self development
  • Your passion and confidence shines through as you share and shape the performance of your department utilising data and reporting
  • You’re the go-to expert for that department in your store and will be able to confidently recommend products to our customers to further enhance performance
  • You’ll support delivery of the brand VM and POS guidelines through great product handling and retail standards, showcasing your visual flair
  • You’ll execute window and mannequin styling to a high standard and in line with guidance. You will regularly support floor moves in line with trade activity i.e. sale or promo launch
  • You’ll keep up to date with current trends, what our competition are featuring and take an interest in what influencers are promoting

FAQs

What is the role of a Sales Advisor at New Look?

The role of a Sales Advisor involves delivering an exceptional Omnichannel shopping experience for customers, providing the highest level of service while embodying the brand's values and inspiring customers to express themselves through fashion.

What are the key accountabilities of a Sales Advisor?

Key accountabilities include providing excellent customer service, creating a welcoming shopping environment, understanding local customer needs, supporting store standards, collaborating with the team, and driving sales performance.

Is previous retail experience required for this position?

Previous experience in retail is desirable but not essential; a passion for fashion and a strong desire to engage with customers is more important.

What kind of training does New Look offer for employees?

New Look prioritises employee development by offering training to support progression, enabling team members to be their best and achieve their goals.

How does New Look promote team collaboration?

New Look encourages a collaborative working environment by valuing diverse opinions, supporting each other, and promoting a culture where every team member can have fun and contribute.

What does the role of Your Voice Representative entail?

The Your Voice Representative role involves helping team members express their ideas and feedback, supporting engagement initiatives, and representing the store in meetings to influence change based on team feedback.

Are there opportunities for growth within the Sales Advisor position?

Yes, there are opportunities for growth as team members are encouraged to take a proactive approach to self-development and can progress by contributing to store performance and achieving sales targets.

What is the importance of understanding local customers in this role?

Understanding local customers is crucial as it helps to drive sales, connect with the community, and enhance the overall customer experience, aligning with New Look's customer-obsessed value.

How does New Look ensure a safe shopping environment?

New Look ensures a safe shopping environment by adhering to all Health and Safety procedures and conducting regular training to maintain safety standards for customers and staff.

What does the Visual Merchandising Specialist do?

The Visual Merchandising Specialist supports the delivery of brand VM and POS guidelines, executes window and mannequin styling to high standards, and keeps up to date with current trends and competitor activities.

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New Look

#ThatNewLookFeeling 💜

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

At New Look, everything that we do is for the love of fashion. We’ve been bringing the latest fashion to the high-street since 1969. We’re now a global, multichannel brand offering on-trend, value-fashion for women, men and teenage girls. Even after 50 years we’ve stayed true to our original mission of delivering fabulous products at a price our customers can afford. It’s our colleagues today that continue our journey to create a New Look that everyone loves. It’s our values that inspire us every day - we play to win, we are customer obsessed, we work as one…and it starts with you. We are always on the lookout for talented, passionate people to join our New Look team.