Sales & Service Manager - Rideau Centre

Alo Yoga

Jul 15, 2024

Applications are closed

Job
Full-time
Mid & Senior Level
Hospitality & Retail
Ottawa

Requirements

3-5 years of retail or related industry leadership experience
Working knowledge of MS Office (Word, Excel and Outlook)
Extraordinary interpersonal and communication skills, both verbal and written
Agile with the ability to handle multiple tasks in a changing environment
Highly Motivated by driving business in a fast-paced, innovative environment
Business owner mindset with an entrepreneurial spirit
Independent work ethic, time management skills, and personal accountability
Aligns with and embodies Alo's guiding principles
Seniority Level: Mid-Senior level

Responsibilities

Sales & Service Leader:
Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
Continue to build the client relationship daily with our customers
Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
Business Leader:
Represent the business in meetings and on conference calls, in partnership with General Manager
Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
Future planning workflow business needs to protect optimal performance
People Leader:
Ensure that the Sales, Service, and Community team exudes Alo's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
Establish internal & external pipeline through succession planning and recruitment strategy
Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager
Business Partner:
Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency
Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
Demonstrate an ability to navigate the organization with a balance of business need and brand culture

FAQs

What is the primary responsibility of the Sales & Service Manager at Alo?

The primary responsibility of the Sales & Service Manager is to bring Alo's business and guest experience strategy to life in the store, ensuring that the guest experience is exceptional, driving sales objectives, and elevating team performance.

What qualifications are required for the Sales & Service Manager position?

The qualifications include 3-5 years of retail or related industry leadership experience, a working knowledge of MS Office, extraordinary interpersonal and communication skills, agility in handling multiple tasks, a business owner mindset, and alignment with Alo's guiding principles.

What does the Sales & Service Manager's schedule look like?

The Sales & Service Manager role is a full-time position that consists of a 40-hour workweek (5 days), with 75% of those hours dedicated to managing the retail floor and coaching the team. Employees are expected to have open availability and to work variable shifts, especially during peak days and weekends.

What are some of the perks for the Sales & Service Manager at Alo?

Perks include a generous employee discount for Bella+Canvas and Alo Yoga, free membership to Alo Moves, competitive medical, dental, and vision plan options, monthly store incentives, clothing allowance, and free yoga classes at Alo Sanctuaries.

Is the Sales & Service Manager role eligible for any bonuses?

Yes, Sales & Service Managers are eligible to participate in the Company's Monthly Store Incentive bonus program, which may result in bringing total compensation to a higher range.

What is the focus of the Sales & Service leader in this role?

The focus of the Sales & Service leader is to investigate sales opportunities, oversee team execution of guest experiences, develop client relationships, ensure effective sales floor coverage, and collaborate on the Sales & Service strategy with the General Manager.

What are the expectations regarding availability during the holiday season?

All full-time employees, including the Sales & Service Manager, are expected to work during the company's blackout period, which spans from the week of American Thanksgiving through the end of the holiday season in the first week of January.

How does the Sales & Service Manager contribute to team development?

The Sales & Service Manager contributes to team development by leading through accountability, providing continuous coaching, establishing talent development strategies, and writing effective schedules that prioritize the best business practices.

What kind of environment does Alo promote for its employees?

Alo promotes a fast-paced, innovative environment that emphasizes mindful movement, community engagement, exceptional guest experiences, and alignment with the company’s guiding principles.

Alo Yoga

Spreading mindful movement, inspiring wellness and creating community. These goals inspire everything we do at Alo.

Retail & Consumer Goods

Industry

501-1000

Employees

2007

Founded Year

Mission & Purpose

We are Alo. We inspire mindful movement, wellness, and taking the consciousness of physical practice and meditation into the world - this is the real studio to street. We make technologically advanced activewear, scientifically forward, clean beauty & wellness solutions, and igniting movement & mindfulness content to bring more mind-body wellness to the world. Alo stands for Air, Land, Ocean. Behind everything we do is the intention to protect and respect our planet's resources with solar power and sweatshop-free, eco-aware production, our non profit has brought yoga and mindfulness to millions. Alo is a feeling. We see a tomorrow where the pursuit of happiness starts with one intentional breath, where health is wealth and where joining together to lift each other up changes the vibration of the world.