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Sales & Service Team Manager

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B&Q

Dec 17

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must be customer-focused, sales-driven, organized, a natural leader and coach, capable of providing feedback, and excited to develop a large, diverse team.
  • You will lead store operations, inspire service excellence, engage teams in customer focus, and oversee safety and compliance with your Shift Leads to enhance the customer experience.

Requirements

  • Obsessed about our customers and listening to them.
  • Loves sales and winning!
  • Well planned and organised, with the ability to prioritise and think on your feet.
  • Your first thought is always to lead and coach, not jump in and “do”.
  • Confident to agitate when needed and deliver feedback to all audiences.
  • A large diverse team excites you, both to coordinate and lead them, but also to develop their careers.

Responsibilities

  • Lead a large part of our store operation, shaping the customer experience and driving service excellence through a newly formed team of Shift Leads.
  • Inspire the ‘Make Every Customer Count’ agenda as a daily habit with the wider store team.
  • Lead and inspire teams across Showrooms, TradePoint + Front end to deliver exceptional service.
  • Oversee safety, security + compliance routines across the store through your shift lead team.

FAQs

What is the job title for this position?

The job title is Sales & Service Team Manager.

Where is this position located?

This position is located at B&Q in Braintree.

What are the working hours for this role?

The working hours are 36.75 hours per week.

Is the position full-time, part-time, or a job share?

The position can be full-time, part-time, or a job share.

What is the salary range for this position?

The salary for this position is up to £33,000 per annum, plus bonus.

What benefits are included in this role?

The benefits include an award-winning pension scheme, company bonus scheme, ShareSave options, 6.6 weeks holiday, payroll giving, employee assistance programme, shopping discounts, and colleague wellbeing benefits.

What is the primary responsibility of the Sales & Service Team Manager?

The primary responsibility is to lead and inspire teams to drive sales through exceptional customer service.

What qualities are desired in a Sales & Service Team Manager?

Desired qualities include being customer-obsessed, having a passion for sales, being well-organized, focusing on leading and coaching, confidently delivering feedback, and being excited about leading a diverse team.

How is diversity and inclusion valued in this role?

B&Q is committed to making the company more diverse and representative of the communities served, ensuring everyone feels they belong and have equal opportunities.

Who can I contact for recruitment adjustments during the application or interview process?

You can contact recruitment@b-and-q.co.uk for any recruitment adjustments.

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B&Q

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

We are the UK’s leading home improvement and garden living retailer with over 300 stores throughout the UK and Ireland, offering great prices, with over 100,000 products available to order at diy.com for home delivery or click and collect. We launched the UK’s first home improvement marketplace in March 2022, adding additional choice for consumers. The marketplace offers a unique, integrated experience with in-store returns for many products and Click + Collect options being explored. Our team of more than 26,000 colleagues of all ages are respected nationwide for providing great home improvement help to customers. They’re the beating heart of B&Q and their iconic orange aprons are worn with pride. Every year, more than 20 million people improve their homes and make life better with B&Q, and every year the company achieves ever-higher standards for sustainable sourcing and supports our local communities, including funding B&Q Foundation grants and Shelter’s DIY Skills Advisors