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Sales & Services Associate (Arabic Speaking)

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Marriott International

Jan 2, 2025

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

Requirements

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  • Follow proper escalation procedures when addressing guest concerns.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Responsibilities

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

FAQs

What is the job title for this position?

The job title is Sales & Services Associate (Arabic Speaking).

Where is the location of the job?

The job is located at the Dubai Area Office, Central Park Towers Level 12, Dubai, United Arab Emirates.

What is the schedule for this position?

The schedule for this position is full-time.

Are there any remote work options available for this role?

No, this position does not support remote work.

What are the primary responsibilities of a Sales & Services Associate?

The primary responsibilities include processing reservation requests, assisting guests with their needs, explaining policies, and maximizing revenue.

Do I need to have experience in customer service for this position?

While prior experience in customer service is beneficial, the main requirement is to have strong communication and interpersonal skills.

Is knowledge of Arabic required for this position?

Yes, the ability to speak Arabic is a requirement for this position.

What type of relationships should I maintain with my coworkers?

You should develop and maintain positive working relationships with others and support the team to reach common goals.

What type of company culture does Marriott International promote?

Marriott International promotes a diverse workforce and an inclusive, people-first culture.

Are there opportunities for career growth in this position?

Yes, Marriott International emphasizes growth and success for associates, providing opportunities for career advancement.

How should I address guests during interactions?

You should welcome and acknowledge guests with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

What kind of training will I receive for this role?

Training will typically include company policies, reservation systems, guest service techniques, and sales strategies.

Is there a dress code for this position?

Yes, maintaining a clean and professional appearance is required according to company standards.

What does the position involve in terms of sales techniques?

The position involves using sales techniques to assist guests in making reservations and maximizing property revenue through effective customer interactions.

Will I need to handle guest complaints?

Yes, you will need to follow proper escalation procedures when addressing guest concerns to ensure their satisfaction.

Does Marriott International support diversity in hiring?

Yes, Marriott International is committed to hiring a diverse workforce and non-discrimination on any protected basis.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.