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Sales Specialist

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Lucid Motors

22d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Torrance
  • Quick Apply

AI generated summary

  • You need 2+ years in commission-based sales, retail automotive experience, strong communication skills, passion for EVs, and a valid driver's license. Flexibility and CRM proficiency are essential.
  • You will assess customer needs, offer tailored solutions, manage sales pipelines, conduct test drives, support order to delivery transitions, and maintain clear communication throughout the process.

Requirements

  • 2+ years of relevant sales professional experience in commission-based environment, including building and managing a customer pipeline.
  • Retail automotive sales and desking experience highly desired
  • Availability to work flexible hours including weekends, evenings, and holidays in a retail environment
  • Microsoft Office, CRM tools (Salesforce preferred), and retail business systems user experience
  • Proven track record of achieving individual sales goals.
  • Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
  • Exceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication, ensuring effective and concise conveyance of information.
  • Strong commitment to continuous personal and technical learning, with a track record of quickly acquiring new skills and knowledge and adaptability.
  • Demonstrated perseverance, grit, and the ability to prioritize long-term goals over short-term rewards, consistently exhibiting resilience and determination in overcoming challenges.
  • Keen understanding of automotive market dynamics, financial principles, and industry trends, enabling informed decision making for our customers.
  • Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency.
  • Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking.
  • Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers.
  • Passionate about electric vehicles and the premium vehicle market.
  • Bachelor's degree or equivalent work experience preferred. High school or GED required.
  • Ability to coordinate and facilitate customer test-drives.
  • Ability to travel as needed for events
  • Proficiency in English; knowledge of a secondary language is a plus.
  • Physical capacity to stand for extended periods and perform tasks like twisting, bending, squatting, and reaching, with or without reasonable accommodation.
  • Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire
  • Ability to obtain appropriate state DMV licensing, where applicable

Responsibilities

  • Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
  • Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored solutions.
  • Competitive landscape: Take initiative to understand competitor models, pricing, and packages in order to educate customer on why Lucid.
  • Customer Relationships: Build and nurture customer relationships to foster brand loyalty.
  • CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagement.
  • Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices.
  • Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences.
  • Conduct test drives and articulate desired selling points ensuring an exceptional experience while driving Lucid vehicles.
  • Deliver an exceptional and memorable sales experience that you would personally want to have.
  • Manage end to end transitions for Order to Delivery Management: Support customers with financing/leasing application and Monitor application status, submitted documents and vehicle readiness.
  • Successful Delivery: Guide the customer through the ordering process of Lucid new vehicles, including obtaining documentation, advising on financial products and ensuring the overall purchase and financing process is smooth.
  • Handle registration and facilitation of payment due at signing.
  • Coordinate customer support with Lucid Financial Service and Delivery teams as required.
  • Assist with daily operations as needed.
  • Clear Communication: Use exceptional oral and written communication skills to deliver clear and relevant information.
  • Maintain communication on a regular basis during waiting period before delivery date is scheduled.
  • Active Listening: Employ active listening techniques to provide solutions that are genuinely helpful to customers.

FAQs

What is the primary focus of a Sales Specialist at Lucid?

The primary focus of a Sales Specialist at Lucid is to guide customers through their journey, serving as the main point of contact for sales, transaction facilitation, and ensuring a successful delivery experience.

What qualifications are required for the Sales Specialist position?

The position requires 2+ years of relevant sales experience in a commission-based environment, preferably with retail automotive sales and desking experience, along with the ability to work flexible hours.

Is there an emphasis on electric vehicle knowledge for this role?

Yes, a curiosity and passion for electric vehicles and understanding the premium vehicle market and competitive landscape are important aspects of this role.

What type of benefits does Lucid offer to its employees?

Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and a 401k plan.

What tools will a Sales Specialist be expected to use?

A Sales Specialist will utilize Salesforce as a CRM tool, along with Microsoft Office and retail business systems to track and manage customer interactions.

Is there an opportunity for uncapped earning potential in this position?

Yes, the role offers uncapped earning potential coupled with the security of a guaranteed hourly wage, rewarding direct sales efforts in a dynamic environment.

How important is customer relationship building for this position?

Building and nurturing customer relationships is crucial in fostering brand loyalty and providing a seamless, personalized customer experience.

Is training provided for new Sales Specialists?

Yes, new hires are expected to complete Lucid Training upon hire to ensure they are well-equipped for the role.

Do I need a driver's license to apply for the Sales Specialist position?

Yes, a valid driver's license with no suspensions within the past year is required, along with the ability to obtain any necessary state DMV licensing.

What is the work environment like for a Sales Specialist at Lucid?

The work environment is retail-focused and dynamic, requiring flexibility to work weekends, evenings, and holidays, while also fostering a collaborative community among innovative thinkers.

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Lucid Motors

Here for luxury. Here for performance. Here for good.

Automotive
Industry
1001-5000
Employees
2007
Founded Year

Mission & Purpose

Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.