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Sales Specialist

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Lucid Motors

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Santa Clara
  • Quick Apply

AI generated summary

  • You need 2+ years in commission-based sales, automotive experience preferred, strong communication skills, passion for EVs, CRM proficiency, exceptional organization, and a valid driver's license.
  • You will engage customers, deliver luxury experiences, master product knowledge, manage sales pipelines, facilitate vehicle orders, and ensure smooth communication throughout the purchasing process.

Requirements

  • 2+ years of relevant sales professional experience in commission-based environment, including building and managing a customer pipeline.
  • Retail automotive sales and desking experience highly desired
  • Availability to work flexible hours including weekends, evenings, and holidays in a retail environment
  • Microsoft Office, CRM tools (Salesforce preferred), and retail business systems user experience
  • Proven track record of achieving individual sales goals.
  • Curiosity and passion about electric vehicles and the premium vehicle market and competitive landscape
  • Exceptional communication skills, encompassing active listening, clear verbal articulation, and proficient written communication, ensuring effective and concise conveyance of information.
  • Strong commitment to continuous personal and technical learning, with a track record of quickly acquiring new skills and knowledge and adaptability.
  • Demonstrated perseverance, grit, and the ability to prioritize long-term goals over short-term rewards, consistently exhibiting resilience and determination in overcoming challenges.
  • Keen understanding of automotive market dynamics, financial principles, and industry trends, enabling informed decision making for our customers.
  • Proactive and action-oriented, achieving objectives with a sense of urgency and efficiency.
  • Exceptional time management skills and a highly organized approach to tasks and responsibilities, ensuring prioritization and multitasking.
  • Exceptional interpersonal skills with a demonstrated ability to build and maintain positive, productive relationships with peers and customers.
  • Passionate about electric vehicles and the premium vehicle market.
  • Bachelor's degree or equivalent work experience preferred. High school or GED required.
  • Ability to coordinate and facilitate customer test-drives.
  • Ability to travel as needed for events
  • Proficiency in English; knowledge of a secondary language is a plus.
  • Physical capacity to stand for extended periods and perform tasks like twisting, bending, squatting, and reaching, with or without reasonable accommodation.
  • Must maintain a valid driver's license and be able to obtain a DMV Salesperson License.

Responsibilities

  • Delivering a polished, luxury-brand experience in every interaction
  • Drive customer engagement and ownership growth in a rapidly scaling market
  • Master Lucid product knowledge and share our vision with confidence
  • Be part of a passionate team at the forefront of innovation
  • Needs Assessment: Effectively gauge customer needs through personalized interactions and insightful questioning.
  • Product Expertise: Leverage your in-depth knowledge of Lucid products to offer tailored solutions.
  • Competitive landscape: Take initiative to understand competitor models, pricing, and packages in order to educate customer on why Lucid
  • Customer Relationships: Build and nurture customer relationships to foster brand loyalty.
  • CRM: Utilize Salesforce as CRM tool to track and manage customer interactions with consistent engagement
  • Pipeline Management: Maintain and build a robust sales pipeline through disciplined practices.
  • Goal-Oriented: Meet and exceed performance targets, linking sales with exceptional customer experiences.
  • Conduct test drives and articulate desired selling points ensuring an exceptional experience while driving Lucid vehicles.
  • Deliver an exceptional and memorable sales experience that you would personally want to have
  • Manage end to end transitions for Order to Delivery Management: Support customers with financing/leasing application and Monitor application status, submitted documents and vehicle readiness.
  • Successful Delivery: Guide the customer through the ordering process of Lucid new vehicles, including obtaining documentation, advising on financial products and ensuring the overall purchase and financing process is smooth.
  • Handle registration and facilitation of payment due at signing
  • Coordinate customer support with Lucid Financial Service and Delivery teams as required
  • Assist with daily operations as needed
  • Clear Communication: Use exceptional oral and written communication skills to deliver clear and relevant information.
  • Maintain communication on a regular basis during waiting period before delivery date is scheduled
  • Active Listening: Employ active listening techniques to provide solutions that are genuinely helpful to customers.

FAQs

What is the primary responsibility of a Sales Specialist at Lucid?

The primary responsibility of a Sales Specialist at Lucid is to guide customers through their journey with Lucid, serving as a main point of contact from sales, transaction facilitation, and successful delivery while ensuring a seamless and personalized customer experience.

What qualifications are required for this role?

Applicants should have at least 2+ years of relevant sales experience in a commission-based environment, retail automotive sales experience is highly desired, as well as exceptional communication skills and a passion for electric vehicles and the premium vehicle market.

Is there any specific experience that is preferred for this position?

Yes, retail automotive sales and desking experience is highly desired for this position.

What is the earning potential for a Sales Specialist?

Sales Specialists at Lucid have uncapped earning potential, along with a guaranteed hourly wage.

What tools will I need to be familiar with in this role?

Familiarity with Microsoft Office, CRM tools (preferably Salesforce), and retail business systems is necessary for this role.

Will there be opportunities for growth within the company?

Yes, there are growth opportunities across sales, delivery, and beyond for Sales Specialists at Lucid.

What are the working hours for this position?

The position requires flexibility to work weekends, evenings, and holidays in a retail environment.

What type of training or support will be provided?

Lucid provides training to ensure that Sales Specialists master product knowledge and can share the company's vision with confidence.

Is travel required for this position?

Yes, there may be a need to travel for events as required for this role.

Are there any physical requirements for the Sales Specialist role?

Yes, candidates must have the physical capacity to stand for extended periods and perform tasks such as twisting, bending, squatting, and reaching, with or without reasonable accommodation.

Does Lucid offer any employee benefits?

Yes, Lucid offers a wide range of competitive benefits, including medical, dental, vision, life insurance, disability insurance, vacation, and 401k, along with potential participation in Lucid's equity program.

Is Lucid committed to diversity and equal opportunity?

Yes, Lucid celebrates diversity and is committed to equal employment opportunity regardless of various characteristics, ensuring an inclusive workplace.

Do I need a valid driver's license for this role?

Yes, candidates must maintain a valid driver's license and be able to obtain a DMV Salesperson License.

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Lucid Motors

Here for luxury. Here for performance. Here for good.

Automotive
Industry
1001-5000
Employees
2007
Founded Year

Mission & Purpose

Lucid is the new generation of EV. Our relentless focus on innovation, luxury, and sustainability drives us into a reality where you no longer have to choose between doing great things, doing the right thing, and doing everything with the highest regard for efficiency and design. There were luxury cars, then EVs, now there’s Lucid.