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Sales - Supervisor

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New Look

3mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Milton Keynes

AI generated summary

  • You must be confident, customer-focused, and passionate about fashion. Embrace change, work well in a team, pay attention to detail, and ideally have retail experience.
  • You will coach your team, enhance customer experiences, manage store operations, drive sales growth, and ensure compliance while fostering a culture of inclusion and development.

Requirements

  • • You’re confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every time
  • • You understand who the core customer is that shops within your local market
  • • You’re passionate about fashion and clothes, and you stay up to date with the latest trends
  • • Retail is fast paced and forever evolving; you embrace this change and demonstrate resilience, supporting your team to do the same
  • • You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player
  • • You’ll have a keen eye for detail in maintaining great store standards
  • • Previous experience in retail is desirable but not essential

Responsibilities

  • Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online
  • Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts, giving them the confidence to play with styles and ideas in fashion
  • Actively take part in inspiring visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customer
  • Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team
  • Capture customer feedback through VOTC and notify the Deputy/Store Manager of any opportunities highlighted to deliver best in store experiences
  • Support in ensuring all KIND initiatives are embedded (backhauling, carrier bags, waste management etc) to deliver on our KIND values
  • Delivering effective deployment of the team so that our customer’s needs are always met
  • Recognise Team Members for delivering a fantastic customer experience and share successes across the Territory
  • Actively support our charities and communities to ensure positive local impact in the areas in which we operate
  • Sponsor a culture of diversity and inclusion; this is foundational to how we recruit, develop and retain our teams
  • Work with the Deputy/Store Manager to create an environment in which team engagement is optimised, feedback is sought and acted upon, and wellbeing initiatives are led by the Management Team
  • Role modelling our Values and ensuring our Teams work with them in mind
  • Actively seek out opportunities for self-development – this is as important as that of your teams
  • Coach and develop a team of high performing Omnichannel advocates who are focused to deliver a great experience for our customers
  • Nurture, develop and grow our teams to ensure we retain best in market and contribute to forming career pathways for our teams, along with store succession
  • Support the Management Team through any change, have great communication skills and a willingness to adapt at pace in a changing environment
  • Play a crucial part in building a culture that rewards and recognises both individual and team performance
  • Understand key people policies and procedures and apply these in a fair and consistent manner
  • Train team to keep the store environment safe for our customers and colleagues by understanding their responsibility to follow all H&S procedures
  • Aware of store targets and KPI measures and utilises all reports to view and highlight opportunities
  • Activity execution is always delivered to a high standard, with conversion opportunities maximised and markdown reduction a key focus
  • Support the Store Manager to achieve strong visual execution, combined with efficient and effective operational processes to ensure opportunities for sales growth are maximised
  • Ensure your team keep up to date with everything New Look has to offer so they can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness
  • Use Omnichannel customer data, commercial data and local knowledge, highlight and support the Store Manager to make informed decisions
  • Ensure 'Standard Operating Procedures' are consistently followed by the team to protect our brand and maximise efficiencies
  • Work together with the Deputy/Store Manager to deliver profit growth by maximising sales opportunities and showing a can-do attitude to minimising costs
  • Adhere to legal operational compliance at all time, ensuring your team understand their roles and responsibilities
  • Effectively manage payroll spend within budget and company guidelines

FAQs

What is the main purpose of the Sales Supervisor role?

The main purpose of the Sales Supervisor role is to work with the management team to implement the ultimate Omnichannel experience for customers, ensuring they receive the highest level of service and are inspired to express themselves through fashion.

What values does New Look emphasize for its employees?

New Look emphasizes four key values: Customer Obsessed, Play to Win, It Starts With Me, and We Are One.

What are some key responsibilities of a Sales Supervisor?

Key responsibilities include developing the team for a seamless customer journey, coaching on customer service techniques, inspiring visual merchandising in-store, and implementing the Service Promise of Easy/Smile/Care.

Is previous retail experience required for the Sales Supervisor position?

Previous experience in retail is desirable but not essential.

How does New Look support employee development?

New Look prioritizes development by offering training and progression opportunities to help employees achieve their goals and perform at their best.

What kind of work environment does New Look promote for its teams?

New Look promotes a culture of diversity and inclusion, along with a supportive environment where team engagement and well-being initiatives are prioritized.

What type of relationship do Sales Supervisors have with other team members?

Sales Supervisors work closely with the Sales/Deputy Manager, Store Manager, store team, and other local New Look stores, fostering collaboration and effective communication.

How important is customer feedback in this role?

Customer feedback is very important, as it helps identify opportunities for improving the in-store experience and ensuring customers feel valued.

Does New Look offer flexible work patterns?

Yes, New Look prides itself on being a flexible employer and is open to discussing specific work patterns in line with the requirements of the role.

How does the Sales Supervisor contribute to store growth?

The Sales Supervisor contributes to store growth by being aware of store targets, optimizing operational processes, and ensuring that the team effectively utilizes sales opportunities.

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New Look

#ThatNewLookFeeling 💜

Retail & Consumer Goods
Industry
10,001+
Employees
1969
Founded Year

Mission & Purpose

At New Look, everything that we do is for the love of fashion. We’ve been bringing the latest fashion to the high-street since 1969. We’re now a global, multichannel brand offering on-trend, value-fashion for women, men and teenage girls. Even after 50 years we’ve stayed true to our original mission of delivering fabulous products at a price our customers can afford. It’s our colleagues today that continue our journey to create a New Look that everyone loves. It’s our values that inspire us every day - we play to win, we are customer obsessed, we work as one…and it starts with you. We are always on the lookout for talented, passionate people to join our New Look team.