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Sales Supervisor - South Wirral

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Chester
  • Quick Apply

AI generated summary

  • You need retail management experience, tech proficiency, a positive attitude, skills in retail math and KPIs, and fluency in English.
  • You will lead and coach the sales team, enhance customer experiences, manage performance, analyze sales reports, ensure brand standards, and collaborate on visual merchandising and loss prevention.

Requirements

  • • Relevant proven retail and management experience with a fast-paced retailer
  • • Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience.
  • • Able to work and thrive in a fast-paced retail environment keeping a positive attitude and maintaining Speed, Energy and Optimism
  • • Proficiency in Retail Math, KPIs and Microsoft Office
  • • Fluent English

Responsibilities

  • The Sales Supervisor is responsible for achieving personal and store sales goals, coaching and leading the team to deliver elevated Customer Experience, both in store and virtually, and handling daily challenges with Speed, Energy and Optimism.
  • Major Responsibilities include but are not limited to:
  • Inspire, lead and coach the store team to create a culture of performance delivery and accountability
  • Support the Management Team in training and developing the store team as well as onboarding new joiners
  • Provide feedback to support Management Team in evaluating and boosting performance of each Jet Set Ambassador
  • Ensure image and grooming standards are aligned with brand policy
  • Practice and role model the company behaviours, ensuring effective use of the behaviour tool kit
  • Service Lead the team of Jet Set Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping
  • Ensure Jet Set Ambassadors maintain client communication through utilizing all available tools and a variety of channels
  • Proactively manage client database and utilize information to increase sales
  • Maintain floor presence and lead by example through elevated customer experience and Service Leading
  • Provide coaching and support to assist Jet Set Ambassadors in resolving customer service issues, empowering the teams to make decisions in the customer’s best interest
  • Meet and exceed sales goals holding self and team accountable for the results
  • Analyse reports, and develop action plans to ensure expectations are met or exceeded
  • Track and communicate business results and opportunities, driving sales and product knowledge
  • Ensure sales and unit goals and all relevant KPIs are set for Jet Set Ambassadors and communicated effectively
  • Support Management Team to ensure store maintenance and auditing programme is aligned to Brand standards
  • Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with with Store Manger + Assistant Store Manager.
  • Collaborate with District Visual Manager to implement and maintain all visual merchandising directives and ensure execution of effective strategies
  • Ensure all the Company Communication Platforms are used effectively and relevant actions taken.
  • Highlight the importance of leveraging technology for inventory management, sales analysis, and customer engagement.

FAQs

What are the main responsibilities of a Sales Supervisor at Michael Kors?

The main responsibilities include achieving personal and store sales goals, coaching the team to provide exceptional customer experiences, handling daily challenges with Speed, Energy, and Optimism, and managing operations and loss prevention.

What qualifications are required for the Sales Supervisor position?

Candidates should have relevant proven retail and management experience, be technology proficient, and possess strong knowledge in retail math, KPIs, and Microsoft Office. Fluent English is also required.

Is previous experience in the fashion industry necessary for this role?

While a background in the fashion industry is beneficial, the primary requirement is relevant retail and management experience in a fast-paced environment.

What qualities are preferred in candidates for the Sales Supervisor role?

Preferred qualities include the ability to thrive in a fast-paced retail environment, a positive attitude, and the ability to maintain Speed, Energy, and Optimism.

Are there opportunities for professional development within this position?

Yes, the Sales Supervisor will support the Management Team in training and developing store staff, ensuring ongoing professional growth and onboarding for new employees.

Does the company provide equal employment opportunities?

Yes, the company is an equal employment opportunity employer and prohibits discrimination based on various protected categories.

How important is technology proficiency for this role?

Technology proficiency is essential as the role requires leveraging technology for inventory management, sales analysis, and customer engagement.

What is the expectation regarding sales goals for the Sales Supervisor?

The Sales Supervisor is expected to meet and exceed sales goals while holding themselves and their team accountable for results.

Will I be required to manage a team?

Yes, the Sales Supervisor will inspire, lead, and coach the store team to create a culture of performance and accountability.

How can I request an accommodation for the interview process?

If you require a reasonable accommodation for the interview or application process, you can contact the Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.

#TeamKors #KorsCareers

Fashion & Arts
Industry
10,001+
Employees
1981
Founded Year

Mission & Purpose

Michael Kors is a world-renowned, award-winning designer of luxury accessories and ready-to-wear. His namesake company, established in 1981, currently produces a range of products under Michael Kors Collection, MICHAEL Michael Kors, and Michael Kors Mens, including accessories, ready-to-wear, footwear, wearable technology, watches, jewelry, and a full line of fragrance products. Michael Kors stores are operated in the most prestigious cities in the world, including New York, Los Angeles, Chicago, London, Milan, Paris, Munich, Dubai, Seoul, Tokyo, Hong Kong, Shanghai, and Rio de Janeiro. In addition, Michael Kors operates digital flagships across North America, Europe, and Asia, offering customers a seamless omnichannel experience. At the center of it all, is a designer who has created an enduring and iconic luxury lifestyle empire with a distinctive point of view and global reach. Michael Kors has a sharp focus on providing his customers with accessories and clothes that are consistently polished, chic, relaxed, and glamorous. Kors has also been the recipient of numerous industry awards and accolades within the fashion industry, been honored for his philanthropy, and earned the respect and affection of millions. The fashion designer also focuses on giving back. For more than 25 years he has been a passionate supporter of God’s Love We Deliver, a New York-based non-profit organization that cooks and delivers nutritious meals to people living with serious illnesses in and around New York City. Continuing his philanthropic efforts, in 2013 Michael Kors launched “Watch Hunger Stop,” partnering with the United Nations World Food Programme (WFP) to help fight world hunger. Proceeds from annual special-edition products, as well as from other targeted initiatives, help provide food to children through WFP’s school meals program. To date, Michael Kors has helped WFP deliver over twenty five million meals (and counting) to hungry children.

Benefits

  • Health

    Medical, vision and dental insurance. Short- and long-term disability

  • Time Away

    Competitive time off, including vacation, personal and sick days. Paid parental leave.

  • Growth & Wellness

    Classroom and online learning opportunities for professional and leadership development. Employee wellness initiatives.

  • Financial Planning

    Health and commuter spending accounts. Life insurance.