FAQs
What is the primary purpose of the Sales Support Analyst I position?
The primary purpose of the Sales Support Analyst I position is to support the Sales Organization in achieving revenue, customer satisfaction, onboarding, process improvement, and market penetration objectives.
What are some of the key responsibilities of this role?
Key responsibilities include providing market area Risk Sales support, acting as a liaison between several internal teams, implementing onboarding requests, completing essential team reports, communicating policy updates, coordinating process improvements, and investigating customer satisfaction issues.
What qualifications are required for this position?
The qualifications required include a Bachelor’s degree or completion of at least 2 years in college, a minimum of 1 year of BPO experience, extensive Microsoft Office 365 knowledge, and basic troubleshooting skills.
Is prior experience in sales support necessary for this role?
While direct sales support experience is not explicitly stated as a requirement, at least 1 year of BPO experience is needed, which can provide relevant skills for the role.
What type of skills are expected from a candidate for this position?
Candidates are expected to have good communication skills, be tech-savvy, eager to learn, able to work with minimal supervision, and have a willingness to adapt to change management.
What are the working hours like for this position?
The position requires flexibility with scheduling, including the possibility of working in shifts.
Are there opportunities for professional development in this role?
Yes, there is an eagerness to learn emphasized in the qualifications, which suggests opportunities for professional growth and learning new tools and processes.
What is the company's stance on equal opportunity employment?
LexisNexis, a division of RELX, is an equal opportunity employer and considers applicants for employment without regard to various protected characteristics, ensuring a fair and accessible hiring process.