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Sales Support Lead

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Oxford

AI generated summary

  • You should be an energetic, results-driven team player with management experience in a fast-paced environment and possess excellent communication and organizational skills.
  • You will support the Sales Support team, ensure excellent customer standards, optimize inventory, coach staff, and enhance operational efficiencies to meet sales and profit targets.

Requirements

  • Energetic, passionate, and results-driven team player
  • Experience in a fast-paced environment with proven management abilities
  • Excellent communication and organisational skills

Responsibilities

  • Support the Sales Support team in absence of manager(s) to optimise the product offer for customers
  • Support the customer support model store guidelines to ensure excellent standards
  • Maximise the potential of all product categories through RFID optimisation
  • Support the manager(s) creating an inclusive working environment with a customer-first culture
  • Support the manager(s) mentoring and coaching members of the team in operational efficiencies
  • Support the team using operational metrics in absence of manager(s) to deliver sales and profit results
  • Ensure we meet store target by leading the delivery and replenishment processes, by reviewing live inventory and by completing stock level callouts
  • Optimise Ralph Lauren store systems and procedures to enhance operational efficiencies
  • Coach teams on standard operating procedures and Customer Support Area procedures to ensure compliance with Ralph Lauren policies and standards

FAQs

What is the job title for this position?

The job title for this position is Sales Support Lead.

Where is this position located?

This position is located in Bicester, Oxfordshire, United Kingdom.

What type of company is Ralph Lauren Corporation?

Ralph Lauren Corporation is a global leader in the design, marketing, and distribution of premium lifestyle products across various categories, including apparel, accessories, home, fragrances, and hospitality.

What are the essential duties and responsibilities of the Sales Support Lead?

The essential duties include supporting the Sales Support team, optimizing product offers for customers, ensuring excellent customer support standards, leading delivery and replenishment processes, and coaching team members on operational procedures.

What qualities are desired in a candidate for this position?

Candidates should be energetic, passionate, results-driven team players with experience in a fast-paced environment, proven management abilities, and excellent communication and organizational skills.

Are there any career development opportunities with this role?

Yes, this position offers exciting career opportunities within the iconic Ralph Lauren brand.

What benefits are provided with this role?

The role includes a competitive benefits package and discounts as part of the employment offer.

Is an inclusive work culture emphasized in this role?

Yes, creating an inclusive working environment and a customer-first culture is an important aspect of this position.

Will the Sales Support Lead be responsible for mentoring team members?

Yes, the Sales Support Lead will support the manager in mentoring and coaching team members to improve operational efficiencies.

How does Ralph Lauren Corporation invest in its employees?

Ralph Lauren Corporation invests in its employees through talent development, education, communication, employee groups, and celebration, fostering a culture of inclusion.

“Be anything you want to be. And be many things.” – Ralph Lauren

Fashion & Arts
Industry
10,001+
Employees
1967
Founded Year

Mission & Purpose

Ralph Lauren is a globally renowned fashion brand that epitomises timeless elegance and iconic style. With a rich heritage spanning several decades, Ralph Lauren has become synonymous with luxury and sophistication. The brand offers a wide range of products, including clothing, accessories, fragrances, and home furnishings, all reflecting impeccable craftsmanship and attention to detail. Known for its classic designs and impeccable quality, Ralph Lauren has established itself as a symbol of refined taste and effortless sophistication. With a commitment to delivering exceptional products and exceptional customer experiences, Ralph Lauren continues to inspire and captivate fashion enthusiasts around the world.