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Sales Support Representative

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Flowserve

Dec 17

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Houston

AI generated summary

  • You need manufacturing experience, CRM skills in power/utility, pricing and contract review knowledge, industry experience with pumps, and Sales Force familiarity. A relevant degree or 0-2 years experience is needed.
  • You will manage proposals, collaborate with stakeholders, analyze customer specs, support sales forecasts, and drive process improvements to enhance customer experience while ensuring timely, accurate quotes.

Requirements

  • Manufacturing experience
  • Experience with customer relationship management in the power generation and utility industries
  • Experience in pricing, contract review and ERP administration
  • Industry experience related to pumps/rotating equipment.
  • Experience in Sales Force.
  • BS or BA Degree in relevant field and / or 0-2 years relevant experience

Responsibilities

  • Customer focused with a results-driven mindset.
  • Ability to work in a fast-paced environment, while ensuring effective communication and collaboration across varying functional/business platforms.
  • Promote a positive and professional working atmosphere, where the status quo is challenged to improve, and the team is driven toward creating an exceptional customer experience.
  • Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.
  • Demonstrate success in influencing people through effective collaboration, problem-solving and relational engagement.
  • Lead coordination efforts on applicable aftermarket quotes while ensuring close collaboration and communication with all applicable stakeholders.
  • Review customer specifications and documents to apply current Flowserve technical and commercial requirements.
  • Drive daily tactical customer proposals in addition to support strategic offerings, as well as identified sales win back opportunities.
  • Partner with Site Hubs to drive quotation performance within region, and across the aligned product sites, while fully leveraging quoting tools for prioritization, quicker cycle times, shortened parts delivery times, and minimization of rework.
  • Generate high quality, on time, value priced proposals to facilitate order fulfilment.
  • Manage and monitor the proposal throughout the entire bid cycle including updating and maintaining designated workload management tool, while monitoring hit-rate optimization.
  • Demonstrate a fundamental understanding of pump applications and types, a clear understanding of parts, programs, and processes to best drive solutions to our valued end user customers.
  • Identify and develop key actions in partnership with sales leadership team required to achieve forecast accuracy, addressing gaps in performance, preparation of QBR data analytics.
  • Maintain current, accurate and organized records of sales training, organization charts as well as other critical pieces of information needed to manage the sales engagement.
  • In collaboration with Sales leadership team ensure continuous improvement projects are executed and delivered to meet objectives.
  • Receive in and compile weekly sales reports.
  • Support 30 day/ quarterly sales forecast and monthly outlook processes.
  • Strong problem-solving skills, able to work independently and be a team player with a global mindset and approach.
  • Proficiency in Microsoft Office package.
  • Excellent organizational skills, able to establish priorities and work to specific deadlines with little supervision.
  • Other duties as assigned.

FAQs

What is the primary role of a Sales Support Representative at Flowserve?

The primary role of a Sales Support Representative (SSR) is to act as the main point of contact for customers, collaborating with various departments to respond to customer inquiries and support the sales leadership team in maximizing sales bookings and opportunity pipelines.

What qualifications are required for this position?

The required qualifications include manufacturing experience, experience with customer relationship management in the power generation and utility industries, and experience in pricing, contract review, and ERP administration.

What type of experience is preferred for candidates applying for the SSR position?

Preferred experience includes industry knowledge related to pumps and rotating equipment, experience with Sales Force, and having a BS or BA degree in a relevant field along with 0-2 years of relevant experience.

What are some key responsibilities of the Sales Support Representative?

Key responsibilities include managing customer proposals, collaborating with stakeholders on aftermarket quotes, reviewing customer specifications, generating proposals, maintaining accurate records, and supporting sales forecasts and reports.

Are there opportunities for professional development within this role?

Yes, Flowserve supports professional development, providing opportunities for growth and learning in line with their commitment to excellence, innovation, and employee well-being.

What kind of work environment can a Sales Support Representative expect?

The work environment is fast-paced, requiring effective communication and collaboration across various functional and business platforms, while maintaining a positive and professional atmosphere.

What benefits are offered to employees starting from day one?

Benefits include medical, dental, and vision insurance, life insurance, short- and long-term disability, retirement planning, educational assistance, and time-off policies including sick leave and vacation.

How does Flowserve ensure team members are successful in their roles?

Flowserve ensures team member success by promoting a culture of continuous improvement, providing strategic support through collaboration with the sales leadership team, and leveraging data for decision-making and performance tracking.

What tools and skills are necessary for the Sales Support Representative role?

Proficiency in the Microsoft Office suite is necessary, along with strong organizational skills, effective problem-solving abilities, and the capacity to work independently as well as part of a team.

Is there an emphasis on customer experience in this position?

Yes, there is a significant focus on delivering an exceptional customer experience and a results-driven mindset is encouraged to continuously improve services and products.

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Flowserve

Together, we create extraordinary flow control solutions to make the world better for everyone.

Manufacturing & Electronics
Industry
10,001+
Employees
1997
Founded Year

Mission & Purpose

Flowserve is a global leader in the design, manufacture, and service of flow control solutions, including pumps, valves, seals, and related systems. The company serves a wide range of industries, such as oil and gas, power generation, chemical processing, and water management, helping to ensure the safe and efficient movement of fluids. Flowserve's ultimate mission is to provide reliable, high-performance flow control products that support the critical operations of their customers. Their purpose is to enable industry advancements and sustainability by delivering innovative solutions that enhance efficiency, safety, and environmental stewardship in fluid handling processes.