Salesforce CPQ/RLM Administrator

Logitech

Nov 8, 2024

Applications are closed

Job
Full-time
Senior Level
Software Engineering
IT & Cybersecurity
Chennai

Requirements

At least 5+ years experience working in the IT industry
Minimum of 3+ years of Sales cloud experience, particularly Salesforce CPQ, with hands-on experience in at least one large full lifecycle Salesforce CPQ Implementation.
Proven experience as a Salesforce Administrator, with a focus on CPQ functionality.
Deep understanding of CPQ architecture, data models, and configuration options.
Knowledge of CPQ best practices and industry standards.
Strong understanding of Salesforce Declarative, Programming and Administration (Flows, custom objects, reports, assignment rules, and more)
Salesforce Certified CPQ Specialist
Knowledge of Salesforce RLM Cloud will be a plus.
Collaborate with Sales Operations, product teams, and business stakeholders to understand their needs and translate them into technical specifications.
Clearly document technical solutions and design decisions.
Knowledge on integrated technologies Jira, Marketing Automation, Cloud Solutions is a plus
Ability to work in a fast-paced setting and prioritize among competing tasks and assignments
Must be a self-starter, with the ability to work independently without constant supervision and micromanagement
Must be able to work flexible hours to collaborate with Global IT and business team members
Excellent analytical, organizational and problem-solving skills
Excellent written and oral communication skills
Strong customer service mentality
Bachelor’s degree in Computer Science or higher or equivalent

Responsibilities

Be a part of Sales cloud team and work with the IT and Business Groups to analyze and review business, functional, and technical requirements & issues, design solutions, plan and execute CPQ solutions and any further enhancements to the system
Participate in project team meetings and communicate effectively with peers, architects, system analysts, business analysts, project managers, quality control, and across other technology team boundaries, reporting project status as required
Provide Tier 1, 2 and 3 support to the business users in case of Priority 1 issues with the system
Configure and maintain Salesforce CPQ, including pricing rules, product configuration, and quote templates.
Collaborate with sales, finance, and IT teams to gather requirements and implement effective solutions.
Troubleshoot and resolve any issues related to the CPQ system.
Train and support users on CPQ functionalities and best practices.
Monitor system performance and recommend enhancements to improve efficiency.
Ensure data integrity and security within the CPQ environment.
Stay updated on Salesforce CPQ features and enhancements, applying them to improve business processes.
Maintain and troubleshoot existing CPQ configurations

FAQs

What is the primary location for the Salesforce CPQ/RLM Administrator position?

The position is located in Chennai, India.

What are the main responsibilities of the Salesforce CPQ/RLM Administrator?

The main responsibilities include analyzing business requirements, configuring and maintaining Salesforce CPQ, providing support to business users, collaborating with various teams, troubleshooting issues, training users, and monitoring system performance.

What is the minimum experience required for this role?

Candidates must have at least 5+ years of experience working in the IT industry and a minimum of 3+ years of experience with Salesforce CPQ.

Is a Salesforce Certification necessary for this position?

Yes, a Salesforce Certified CPQ Specialist is required for this role.

What qualifications are preferred for this job?

Preferable qualifications include Salesforce.com Admin certifications and Salesforce Sales Cloud certification.

Will the Salesforce CPQ/RLM Administrator have to work flexible hours?

Yes, the role requires the ability to work flexible hours to collaborate with global IT and business team members.

What education is required for this role?

A Bachelor's degree in Computer Science or a related field, or equivalent experience, is required.

Does the role involve user training?

Yes, the Salesforce CPQ/RLM Administrator will train and support users on CPQ functionalities and best practices.

Will the administrator be involved in project team meetings?

Yes, the administrator will participate in project team meetings and communicate effectively with various stakeholders regarding project status.

Are there any additional skills that could be beneficial for this role?

Yes, knowledge of integrated technologies such as Jira, Marketing Automation, and Cloud Solutions is considered a plus.

What kind of support will be provided for Priority 1 issues?

The Salesforce CPQ/RLM Administrator will provide Tier 1, 2, and 3 support to business users for Priority 1 issues with the system.

Does Logitech encourage a collaborative work environment?

Yes, Logitech values collaboration and communication across different technology teams and business groups.

Will the administrator need to stay updated on system features?

Yes, it is important for the administrator to stay updated on Salesforce CPQ features and enhancements to improve business processes.

Logitech

Enabling people to do what they do best through innovative technology and digital experiences.

Manufacturing & Electronics

Industry

5001-10,000

Employees

1981

Founded Year

Mission & Purpose

Logitech is a global technology company renowned for its innovative and high-quality computer peripherals and accessories, including keyboards, mice, webcams, and speakers. The company designs and manufactures products that enhance the digital experience for users across various platforms, from personal computing to gaming and video conferencing. Logitech's ultimate mission is to empower people to achieve more through technology that improves productivity, connectivity, and entertainment. Their purpose is to create tools that enable seamless interaction with technology, making everyday tasks and experiences more enjoyable and efficient.