FAQs
What is the primary role of the SBS Teledata BPO I at ADP?
The primary role involves handling inbound calls for queries from small business clients and serving as a subject matter expert on ADP products to provide end-to-end solutions.
What skills are required for this position?
Excellent communication skills with no regional language influence, strong listening and probing abilities, empathy, the ability to articulate complex resolutions simply, prioritization skills, proficiency in PC applications, and strong interpersonal and conflict management skills are required.
Are there specific knowledge areas that are preferred for this role?
Yes, having a working knowledge of payroll and benefits administration is highly preferred.
What are the working hours for this position?
The position requires willingness to work in rotational shifts, specifically US shifts.
How does ADP approach diversity and inclusion?
ADP is committed to an inclusive, diverse, and equitable workplace and provides equal employment opportunities regardless of any protected characteristic.
What ethical standards does ADP uphold?
ADP conducts business with the highest ethical standards, ensuring full compliance with all applicable laws, and expects its employees to maintain integrity and foster a respectful workplace.
What type of client interactions are expected in this role?
The role emphasizes creating positive defining moments in every client interaction while resolving routine customer concerns and focusing on solutions that allow customers to prioritize their core business.
Is there an opportunity for professional development within the company?
Yes, the role offers opportunities for developing strong interpersonal, conflict management, and mentoring skills, which can contribute to professional growth.
What does "end-to-end solutions" mean in this context?
"End-to-end solutions" refer to taking complete ownership of client issues from initial contact until the problem is fully resolved to ensure client satisfaction.