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Scheduling Specialist 2

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Baylor Scott & White Health

Sep 10, 2024

Applications are closed

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Healthcare
  • Austin

Requirements

  • - EDUCATION - H.S. Diploma/GED Equivalent
  • - EXPERIENCE - 3 Years of Experience
  • - Must consistently meet performance standards of production, accuracy, completeness, and quality.
  • - Requires good listening and communication skills, and professional and respectful telephone etiquette.
  • - Ability to maintain a professional demeanor in a highly stressful and emotional environment, behavioral health, and suffering patients in addition to life/death situations.
  • - Demonstrates effective and professional communication with physicians and other providers.
  • - General knowledge of medical terminology and complex and interventional procedures.
  • - Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during traumatic events, while demonstrating exceptional customer service skills.
  • - Demonstrates ability to manage multiple changing priorities in an effective and organized manner.
  • - Excellent data entry, numeric, typing, and computer navigational skills.
  • - Basic computer skills and Microsoft Office.

Responsibilities

  • Schedules and coordinates multiple appointments/procedures and testing of patients including obtaining patient history and physical information, outside images, and radiologist approval prior to scheduling complex procedures such as interventional/invasive radiology procedures.
  • Uploads images to application for radiologist to review prior to study and move to PACS when necessary.
  • Contacts patients or providers for complex and/or interventional radiology procedures.
  • Communicates effectively with physicians and other providers.
  • Contacts patients to schedule complex and/or interventional radiology procedures.
  • Coordinates with day surgery, pathology, anesthesia, and any other necessary department when appropriate for complex and/or interventional radiology procedures.
  • Collects patient demographic and insurance information during scheduling phone call with provider or patient. Validates insurance is in network with the provider.
  • Compiles patient information such as diagnosis, reason for procedure, medications, allergies, and other applicable information prior to scheduled procedure.
  • Monitors inbound orders process to ensure orders are validated and routed appropriately to ensure patients are contacted timely to schedule procedure.
  • Contacts department affected by schedule adjustments to ensure patient is prepared and necessary personnel and equipment are available.
  • Accountable for meeting telephone system metrics and any other productivity standards set by the department to include length of call, length of answer time, and number of calls taken within a specific period.

FAQs

What is the primary responsibility of the Scheduling Specialist 2?

The primary responsibility of the Scheduling Specialist 2 is to schedule complex procedures such as interventional radiology and other advanced or invasive imaging procedures while validating and obtaining patient history, physical information, outside images, and interventional orders.

How many years of experience are required for the Scheduling Specialist 2 position?

A minimum of 3 years of experience is required for the Scheduling Specialist 2 position.

What educational background is necessary for this role?

Applicants must have a High School Diploma or GED equivalent.

What type of skills are essential for success in this role?

Essential skills include effective communication, good listening skills, professional telephone etiquette, general knowledge of medical terminology, empathy, exceptional customer service skills, and proficiency in data entry and computer navigation.

Are there any specific metrics that the Scheduling Specialist 2 is accountable for?

Yes, the Scheduling Specialist 2 is accountable for meeting telephone system metrics and other productivity standards such as length of call, length of answer time, and the number of calls taken within a specific period.

What benefits are offered to Scheduling Specialist 2 employees?

Benefits include immediate eligibility for health and welfare benefits, a 401(k) savings plan with a dollar-for-dollar match up to 5%, tuition reimbursement, and PTO accrual beginning on Day 1.

What is the expected work environment for a Scheduling Specialist 2?

The work environment can be highly stressful and emotional, as the specialist will interact with patients in various states of health, including behavioral health and life/death situations.

How important is empathy in this role?

Empathy is crucial for this role, as the Scheduling Specialist 2 must effectively communicate with patients and their families during traumatic events while providing exceptional customer service.

Is knowledge of medical procedures necessary for this position?

Yes, a general knowledge of medical terminology and complex and interventional procedures is important for the Scheduling Specialist 2 position.

Will the Scheduling Specialist 2 be required to interact with multiple departments?

Yes, the Scheduling Specialist 2 will coordinate with departments such as day surgery, pathology, and anesthesia when necessary for scheduling complex and interventional radiology procedures.

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Baylor Scott & White Health

Changing Healthcare for the Better.

Science & Healthcare
Industry
10,001+
Employees
1903
Founded Year

Mission & Purpose

As the largest not-for-profit health system in the state of Texas, Baylor Scott & White promotes the health and well-being of every individual, family and community it serves. It is committed to making quality care more accessible, convenient and affordable through its integrated delivery network, which includes the Baylor Scott & White Health Plan, Baylor Scott & White Research Institute, the Baylor Scott & White Quality Alliance and its leading digital health platform – MyBSWHealth. Through 51 hospitals and more than 1,100 access points, including flagship academic medical centers in Dallas, Fort Worth and Temple, the system offers the full continuum of care, from primary to award-winning specialty care. Founded as a Christian ministry of healing more than a century ago, Baylor Scott & White today serves more than three million Texans. For more information, visit: BSWHealth.com.

Culture & Values

  • We serve faithfully

  • We never settle

  • We are in it together

  • We make an impact