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Scrum Master

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Mastercard

Nov 8, 2024

  • Job
    Full-time
    Senior Level
  • Software Engineering
    Product
  • Pune
  • Quick Apply

AI generated summary

  • You have 5-7 years in tech delivery, agile experience, cloud-native product knowledge, strong communication skills, and a background in payments, IaaS, PaaS, or DevOps methodologies.
  • You will manage technology projects, collaborate across scrum teams, resolve issues, align stakeholders, communicate status to leadership, and optimize processes while focusing on customer experience.

Requirements

  • Experience defining and building cloud-native software products as a platform at scale with a deep understanding of those platforms capabilities and underlying technologies.
  • Demonstrated experience breaking down problems, organizing work, planning sprints, and delivering technical programs in agile delivery models (scrum, Kanban, etc.)
  • Experience working on programs to define and build cloud-native software products as a platform at scale
  • Enjoys diving deep to understand of the platforms capabilities and underlying technologies.
  • Proven track record of data driven decision-making and applying continuous improvement methodologies across teams
  • Can debate the delivery strategy with business teams, architects, engineers, and designers
  • Can communicate to executives, peers, and staff with impact, eloquence, and authenticity
  • Demonstrated experience building relationships, partnering with and influencing dependent teams while commanding the respect of the individuals you work with across the organization
  • Huge plus if you have expertise in Payments, IaaS, PaaS, serverless technology, CI/CD, NoSQL databases, microservices APIs, and distributed systems operations in a DevOps model
  • BS in engineering, computer science or related discipline.
  • 5-7 years technical program delivery experience including time developing and testing software

Responsibilities

  • Plan and manage a group of related technology projects or activities in a coordinated way from inception through successful delivery
  • Deep understanding of the design approaches and technologies utilized in your area
  • Focus on the customer experience, the build and delivery processes and the problems to be solved
  • Work across multiple scrum teams (may be cross-cutting across products, scrum teams, and/or technologies or work may be vertically focused on a single product or feature set)
  • Align dependent organizations and remove/mitigate all blocking issues
  • Work directly with external to the organization or external to Mastercard technology providers and customers
  • Work with limited guidance, seeking guidance as needed because the product and delivery strategy is defined. The design is not.
  • Deep understanding of the business and technical requirements for the solutions being built
  • Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate the system for the life of the system
  • Recognize complex designs and propose simplified solutions by working with software design engineers, principals and TPMs
  • Help customers and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience and maintainability. You identify blocking issues and manage their resolution.
  • Identify, assess, track and mitigate issues and risks at multiple levels
  • Write documentation as required
  • Partner with industry vendors that provide technology or user experience design components that support our architecture and work with vendors on our implementation plans and roadmaps identifying partnership opportunities to increase our development velocity and our learnings
  • Communicate role up of project issues and status in a concise, accurate, and professional manner for senior leadership consumption, escalating blocking issues when appropriate
  • Communicate progress, anticipate bottlenecks, provide escalation management, identify, assess, track and mitigate issues/risks at multiple levels
  • Work across teams to optimize processes
  • Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility ensuring your program stays aligned with organization objectives

FAQs

What is the primary responsibility of the Scrum Master?

The primary responsibility of the Scrum Master is to plan, execute, and deliver technology products or programs from inception to completion, while managing the end-to-end delivery of engineering work through the engineering team and all dependent organizations.

What experience is required for this position?

Candidates should have 5-7 years of technical program delivery experience, including time spent developing and testing software, as well as demonstrated experience with agile delivery models such as Scrum and Kanban.

Is expertise in payments and cloud technologies preferred?

Yes, having expertise in Payments, IaaS, PaaS, serverless technology, CI/CD, NoSQL databases, microservices APIs, and distributed systems operations in a DevOps model is considered a huge plus.

How important is communication in this role?

Communication is very important; the Scrum Master must be able to communicate effectively with executives, peers, and staff, ensuring issues and project updates are conveyed in a concise, accurate, and professional manner.

Will the Scrum Master need to engage with external vendors?

Yes, the Scrum Master will work directly with external technology providers and customers to align on project goals and implementation plans.

What kind of teams will the Scrum Master work with?

The Scrum Master will work across multiple scrum teams, which may include cross-cutting between products and teams or focus vertically on a single product or feature set.

What is the expected educational background for this role?

A Bachelor’s degree in engineering, computer science, or a related discipline is required.

How is success measured for the Scrum Master role?

Success is measured by the ability to optimize processes, manage technical programs effectively, communicate progress to senior leadership, and address and mitigate issues and risks at multiple levels to ensure project alignment with organizational objectives.

What level of autonomy is expected in this role?

Candidates should demonstrate the ability to operate with independence and autonomy, seeking guidance as needed, particularly when the product and delivery strategy is defined.

Are there any specific corporate security responsibilities associated with this role?

Yes, all individuals working for or on behalf of Mastercard are expected to abide by the company's security policies, ensure the confidentiality and integrity of accessed information, report any suspected security violations, and complete mandatory security training as per Mastercard’s guidelines.

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Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.