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Seasonal Sales Advisor

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You must be reliable and flexible to meet store demands and comfortable working under pressure in a fast-paced environment.
  • You will engage customers, assist with gift selection, process transactions, manage store cleanliness, support deliveries, and prepare food and drinks in the café area, ensuring a seamless shopping experience.

Requirements

  • Reliable and flexible to meet the needs of the stores trading and delivery times.
  • Comfortable working under pressure in a fast-paced environment.

Responsibilities

  • Immersing our customers in the world of Hotel Chocolat and a store full of inspirational seasonal products including the perfect gift – the Velvetiser.
  • Ensuring our customers find the perfect Christmas gift for everyone on their shopping list by discovering your customers’ reason for their visit, asking them key questions to establish their buying needs and checking for allergens throughout your time with them.
  • Supporting the store team with deliveries and replenishment as needed.
  • Processing transactions, refunds and exchanges at the till.
  • Maintaining a high standard in our store and café areas to WOW our customers.
  • If your store has a café area, you will prepare hot and cold drinks, ice creams and snacks according to our guidelines and processes whilst keeping the area immaculately clean.
  • Supporting where you can to the success of your store and team.

FAQs

What is the job title for this position?

The job title is Seasonal Sales Advisor.

What are the main responsibilities of a Seasonal Sales Advisor at Hotel Chocolat?

The main responsibilities include immersing customers in the brand's offerings, helping customers find gifts, supporting store deliveries and replenishment, processing transactions, maintaining store standards, preparing drinks and snacks if the store has a café, and supporting the success of the store and team.

What qualities are required to be a successful Seasonal Sales Advisor?

Successful candidates should be passionate about chocolate, customer-oriented, reliable, flexible, and comfortable working under pressure in a fast-paced environment.

What is the hourly pay for this position?

The pay is £12.54 per hour in regular UK stores and £13.59 per hour in London stores.

Are there any employee discounts offered?

Yes, there is a 50% unlimited staff discount for employees, as well as a 70% discount on stays at the Hotel in St Lucia.

Is there an opportunity for career progression?

Yes, there are opportunities for personal development and career progression within the expanding company.

Will I receive any incentives for my performance?

Yes, there are performance-based incentives available for employees.

How does Hotel Chocolat describe its company culture?

Hotel Chocolat describes its culture as a family of chocolate lovers, driven by patience, passion, and purpose in crafting moments of indulgence while focusing on equality, diversity, and inclusion.

Where can I find more information about the company’s commitment to diversity and inclusion?

More information can be found by visiting hotelchocolat.com/uk/engaged-ethics/our-people.html.

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods
Industry
1001-5000
Employees
2004
Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.