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Seasonal Sales Associate, Tommy Hilfiger Wembley

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Tommy Hilfiger

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • London

AI generated summary

  • You should have retail or hospitality experience, strong communication skills, adaptability, ownership mentality, and the ability to inspire trust and celebrate team contributions.
  • You will provide exceptional customer service, resolve queries, build relationships, recommend outfits, drive KPIs, and maintain store presentation and organization.

Requirements

  • • You'll connect to consumers and have a previous track record within hospitality or retail.
  • • You'll be an effective communicator with the collaborate to win.
  • • You'll inspire trust and recognize and celebrate the contributions and achievements of others.
  • • You’ll adapt fast.
  • • You’ll act with purpose, showing a clear presence on the shop floor.
  • • You'll take ownership and make informed decisions to find in-store solutions.

Responsibilities

  • Ensuring high levels of customer satisfaction through excellent service
  • First point of contact for authorizing discounts and resolving customer queries
  • Being a brand ambassador, demonstrating in-depth product knowledge.
  • Building and maintaining professional relationships with our customers.
  • Outfit building for customers and making further product recommendations.
  • Assessing customers’ needs and providing assistance and information on product features.
  • Driving store KPIs and suggesting ways to improve.
  • Ensuring shop and stock room maintenance, presentation and organization issues are addressed in an appropriate manner.

FAQs

What is the role of a Seasonal Sales Associate at Tommy Hilfiger Wembley?

The Seasonal Sales Associate is responsible for delivering excellent customer service, acting as a brand ambassador, providing product knowledge, and ensuring high in-store standards to enhance the customer experience.

What qualifications do I need for this position?

Previous experience in hospitality or retail is preferred, along with effective communication skills and the ability to adapt quickly to changes.

Will I have support while working in this role?

Yes, as part of a collaborative team, you will receive support from fellow associates and management to ensure you can effectively meet customer needs and drive store performance.

What are the main responsibilities of a Seasonal Sales Associate?

Responsibilities include ensuring customer satisfaction, authorizing discounts, resolving queries, building customer relationships, outfit building, driving store KPIs, and maintaining store presentation.

How does Tommy Hilfiger ensure a positive work environment?

Tommy Hilfiger values inclusivity and diversity, striving to create a workplace where every individual is valued, their voices are heard, and a strong sense of belonging is fostered.

What should I expect in terms of store performance metrics?

You will be expected to contribute to driving store KPIs and suggest ways to improve performance, making informed decisions on how to enhance the in-store experience.

Does this position require a lot of communication with customers?

Yes, effective communication is crucial as you will be interacting with customers to understand their needs, provide assistance, and build relationships.

What makes Tommy Hilfiger a desirable place to work?

Tommy Hilfiger is known for its strong brand identity, commitment to employee satisfaction, focus on diversity and inclusion, and its dynamic retail environment that adapts to the evolving consumer landscape.

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Tommy Hilfiger

We are Dreamers. We are Doers. We are Make-it-Happeners.

Fashion & Arts
Industry
10,001+
Employees
1985
Founded Year

Mission & Purpose

TOMMY HILFIGER is one of the world’s leading designer lifestyle brands creating a platform that inspires the modern American spirit, while committing to wasting nothing and welcoming all. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide under the TOMMY HILFIGER and TOMMY JEANS brands, with a breadth of collections including HILFIGER COLLECTION, TOMMY HILFIGER TAILORED, men’s, women’s and kids’ sportswear, denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Founder Tommy Hilfiger remains the company’s Principal Designer and provides leadership and direction for the design process. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, is a global apparel and retail company with more than 16,000 associates worldwide. With the support of strong global consumer recognition, Tommy Hilfiger has built an extensive distribution network in over 100 countries and more than 2,000 retail stores throughout North America, Europe, Latin America and the Asia Pacific region. Global retail sales of the TOMMY HILFIGER brand were US $9.2 billion in 2019.