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Senior Account Director - Retail

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SAP

28d ago

  • Job
    Full-time
    Expert Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You must have 10+ years in Sales/Consulting, a bachelor's degree (MBA preferred), strong risk management, project management skills, and excellent communication abilities.
  • You will manage client relationships, drive sales and value realization, lead account teams, analyze consumption data, and leverage SAP solutions to identify growth opportunities.

Requirements

  • 10+ years of experience in Sales or Consulting with complex business software/IT solutions
  • Bachelor’s degree or equivalent required (MBA preferred)
  • Proven ability to manage in highly complex organizations and apply risk-mitigation strategies
  • Strong program/project management and commercial/deal support skills
  • Excellent verbal and non-verbal communication skills

Responsibilities

  • Serve as the end-to-end account owner and maintain senior client relationships
  • Drive sales and consumption efforts, identifying cross-sell and up-sell opportunities
  • Lead (virtual) account team and coordinate all roles across the customer
  • Drive customer value realization based on agreed business outcomes, including renewals, expansions, and upsells
  • Utilize expert governance and stakeholder management skills
  • Interpret consumption data and drive insights to action
  • Orchestrate resources such as junior sales quota carriers as needed
  • Demonstrate deep expertise in SAP solution portfolio with detailed understanding of the support processes and organization

FAQs

What is the main responsibility of a Senior Account Director at SAP?

The main responsibility is to build strong, long-term customer relationships, drive customer innovation, deliver value via SAP solutions, and ensure that customer business objectives are met.

What qualifications are required for the Senior Account Director position?

A Bachelor’s degree or equivalent is required, with an MBA preferred. Additionally, candidates should have 10+ years of experience in Sales or Consulting with complex business software/IT solutions.

What skills are essential for the Senior Account Director role?

Essential skills include customer orientation, complex problem solving, strategic and creative thinking, effective communication, program/project management, and strong commercial/deal support skills.

Will I be required to lead a team in this position?

Yes, you will lead a (virtual) account team and coordinate all roles across the customer.

Is customer relationship management a part of this role?

Yes, maintaining senior client relationships and managing customer value realization is a key aspect of the role.

How does SAP practice inclusion in the workplace?

SAP has a culture of inclusion that focuses on health and well-being, flexible working models, and values the unique capabilities and qualities that each individual brings to the company.

What industries will I be collaborating with in this role?

You will work closely with SAP Market Unit leadership, account teams, industry teams, and align with product/solution management organizations.

Are there opportunities for skill growth in this position?

Yes, the position offers constant learning and skill growth opportunities.

What is the expected travel for this role?

The expected travel for this role is 0 - 10%.

Does SAP offer accommodations for applicants with disabilities?

Yes, SAP provides accessibility accommodations to applicants with physical and/or mental disabilities during the application process.

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Mission & Purpose

At SAP, our purpose is to help the world run better and improve people’s lives. Our promise is to innovate to help our customers run at their best. SAP is committed to helping every customer become a best-run business. We engineer solutions to fuel innovation, foster equality, and spread opportunity across borders and cultures. Together, with our customers and partners, we can transform industries, grow economies, lift up societies, and sustain our environment. #TheBestRu