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Senior Account Executive, Enterprise

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Genesys

Jan 9

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Johannesburg
  • Quick Apply

AI generated summary

  • You need 8+ years in customer experience, strong business acumen, ability to sell to IT and management, expertise in deal diligence, and a proven track record of senior-level relationship building.
  • You will develop pipeline, understand CX challenges, build relationships with stakeholders, collaborate with partners, track activities in Salesforce, and create Account Plans for key accounts.

Requirements

  • 8+ years years of relevant professional experience in the customer experience area
  • High degree of business acumen with a proven ability to sell at all levels in a large enterprise i.e. both to IT- as well as to Business Management
  • Familiar with weekly forecasting and to apply a high level of deal due diligence to keep control of opportunity progress
  • Excellent verbal and written communications skills, capable of representing the company at the most senior levels.
  • Must have a significant track record of building senior level relationships with companies in the large enterprise market

Responsibilities

  • Develop and apply an understanding of Genesys products, sales methodology and processes.
  • Prospect and develop pipeline daily through a variety of methods including working with a lead development representative but also through phone calls, LinkedIn, etc.
  • Develop a good understanding of CX related challenges in the customer's industry, market sector and business environment to position products and solutions accordingly.
  • Build a strong relationship with main stakeholders in key accounts.
  • Work with key channel and alliance partners to identify and execute on joint opportunities.
  • Track all activities and revenue projections in salesforce.com for accurate reporting and forecasting.
  • Build opportunity-based strategies with team members to solve deal-level challenges.
  • Build Account Plans for key accounts.

FAQs

What are the primary responsibilities of a Senior Account Executive at Genesys?

The primary responsibilities include developing an understanding of Genesys products, prospecting and developing a sales pipeline, building relationships with key stakeholders in key accounts, working with channel and alliance partners, tracking sales activities and revenue projections in Salesforce, and creating account plans for key accounts.

What qualifications are required for this position?

The position requires 8+ years of relevant professional experience in the customer experience area, strong business acumen, excellent communication skills, a significant track record of building senior-level relationships in large enterprises, and familiarity with forecasting and deal management.

Where is this position located?

This position is located in Johannesburg, South Africa.

What type of work environment does Genesys offer?

Genesys offers a fast-paced work environment with an emphasis on collaboration, empathy, and innovation, along with the opportunity to work with cutting-edge technology.

Is there an emphasis on automation in customer experience in this role?

Yes, automation in the customer experience area is a high priority, especially as the African market is in a transformation phase.

What tools or software will I be using in this position?

In this position, you will be using Salesforce.com to track activities and revenue projections for accurate reporting and forecasting.

What is the company culture like at Genesys?

Genesys promotes a culture of empathy and collaboration, allowing employees to make a significant impact and take ownership of their work.

Is there an opportunity for growth in this role?

Yes, the role provides an opportunity to work with a leading company in the customer experience field, which can lead to significant career advancement and professional development.

How many accounts will I be responsible for managing?

You will manage several customers and prospects within specific targeted accounts as part of your sales strategy.

Are there any specific geographic markets that this role focuses on?

This role focuses primarily on the African market, specifically in Johannesburg, with an indirect sales approach to contact center solutions.

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Genesys

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

Technology
Industry
5001-10,000
Employees
1990
Founded Year

Mission & Purpose

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.