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Senior Analyst - Trade Support

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Northern Trust Corporation

Sep 26, 2024

  • Job
    Full-time
    Mid & Senior Level
  • Banking & Finance
  • Limerick
  • Quick Apply

AI generated summary

  • You must manage workload efficiently, prioritize tasks, escalate issues, optimize processes, communicate clearly, build relationships, facilitate training, and drive continuous improvement.
  • You will manage workloads, ensure timely communications, optimize processes, support teams with escalations, facilitate training, and drive continuous improvement initiatives.

Requirements

  • Complete assigned workload within SLAs as outlined in relevant SLDs
  • No ASLs as a result of non-adherence to procedures
  • Prioritize workload on a daily basis
  • Escalate to a leadership in a timely manner if timelines and deadlines cannot be met
  • Manage and monitor work queues on a continuous basis and assign work to Partners as required
  • Maintain high levels of operational efficiency by optimizing processes, reducing waste, and maximizing resource utilisation
  • Action all assigned emails in a timely and professional manner
  • Communicate clearly and provide accurate resolutions to client queries
  • Escalate client concerns with leadership in a timely manner
  • Complete NTU course on effective business writing and email etiquette
  • Hold clients and stakeholders accountable by adhering to the controls and procedures in place across GFOP
  • Act as the first level of escalation for Analyst Partners, assist with queries and email management
  • Build a network of relationships across all areas of the company
  • Collaborate and Partner with client servicing teams, to investigate and close out client escalations
  • Seek out non value added processes across GFOP
  • Challenge the status quo by adapting a continuous improvement mindset and identifying at least one process that can be improved within GFOP
  • Work with Partners to implement process improvements throughout the year
  • Drive change in an efficient and scalable manner throughout the year through open communication and brainstorming sessions
  • Seek out and identify training gaps across GFOP
  • Facilitate training sessions on a regular basis both remotely and in person
  • Support senior partners with the build and maintenance of the GFOP procedural database

Responsibilities

  • Complete assigned workload within SLAs as outlined in relevant SLDs
  • No ASLs as a result of non-adherence to procedures
  • Prioritize workload on a daily basis
  • Escalate to a leadership in a timely manner if timelines and deadlines cannot be met
  • Manage and monitor work queues on a continuous basis and assign work to Partners as required
  • Maintain high levels of operational efficiency by optimizing processes, reducing waste, and maximizing resource utilisation
  • Action all assigned emails in a timely and professional manner
  • Communicate clearly and provide accurate resolutions to client queries
  • Escalate client concerns with leadership in a timely manner
  • Complete NTU course on effective business writing and email etiquette
  • Hold clients and stakeholders accountable by adhering to the controls and procedures in place across GFOP
  • Act as the first level of escalation for Analyst Partners, assist with queries and email management
  • Build a network of relationships across all areas of the company
  • Collaborate and Partner with client servicing teams, to investigate and close out client escalations
  • Seek out non value added processes across GFOP
  • Challenge the status quo by adapting a continuous improvement mindset and identifying at least one process that can be improved within GFOP
  • Work with Partners to implement process improvements throughout the year
  • Drive change in an efficient and scalable manner throughout the year through open communication and brainstorming sessions
  • Seek out and identify training gaps across GFOP
  • Facilitate training sessions on a regular basis both remotely and in person
  • Support senior partners with the build and maintenance of the GFOP procedural database

FAQs

What is the main function of the Senior Analyst - Trade Support role?

The main function is to enhance operational efficiency, manage client expectations, drive continuous process improvement, and facilitate training and development within the organization.

What qualifications or experience are required for this position?

While the job description does not specify exact qualifications, it is expected that candidates will have relevant experience in trade support and financial services, along with skills in operational management and client communication.

Are there specific procedures that need to be followed in this role?

Yes, adherence to procedures is crucial, as there is a focus on maintaining high operational efficiency and avoiding escalated service level agreements (ASLs).

Is there a focus on professional development in this position?

Yes, the role emphasizes training and development, including identifying training gaps and facilitating training sessions.

How is employee collaboration encouraged in this role?

The role encourages building relationships across the company and collaborating with client servicing teams to address and resolve client escalations.

What kind of work environment does Northern Trust offer?

Northern Trust offers a flexible and collaborative work culture, emphasizing financial strength, stability, and opportunities for exploration of new ideas.

Are there opportunities for advancement within the organization?

Yes, movement within the organization is encouraged, and senior leaders are accessible, creating pathways for career growth.

What should I do if I require reasonable accommodation during the application process?

If you need reasonable accommodation, you should email the HR Service Center at MyHRHelp@ntrs.com for assistance.

How does Northern Trust prioritize inclusivity in its workplace?

Northern Trust values an inclusive workplace and recognizes that flexibility means different things to different people, thus supporting diverse work requirements.

What would be my responsibilities regarding client communication?

Responsibilities include responding to assigned emails in a timely and professional manner, providing accurate resolutions to client queries, and escalating client concerns to leadership when necessary.

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Northern Trust Corporation

Dynamic careers. Brighter futures. Greater possibilities.

Finance
Industry
10,001+
Employees
1889
Founded Year

Mission & Purpose

Northern Trust is a leading global financial services company that offers a comprehensive range of asset servicing, investment management, and banking solutions to individuals and institutions. With a strong emphasis on client-focused services, Northern Trust aims to build enduring partnerships with their clients by providing tailored solutions and exceptional customer experiences. Their expertise in asset management, wealth management, and asset servicing enables them to deliver innovative and reliable financial solutions that help clients grow, preserve, and manage their wealth effectively. As a trusted financial partner, Northern Trust's purpose is to empower their clients to achieve their financial goals and navigate the complexities of the global financial markets with confidence and peace of mind.