Senior Change Manager

TD Bank

Oct 9, 2024

Job
Full-time
Expert Level
Consulting
Business, Operations & Strategy
Toronto
Quick Apply

AI generated summary

You need an undergraduate degree, change management accreditations, and 10+ years of relevant experience in large organizations, ideally in a project environment.
You will lead change initiatives, assess impacts, engage stakeholders, develop strategies, ensure compliance, and drive adoption while managing risks and fostering collaboration across teams.

Requirements

Undergraduate degree; graduate degree in related field considered an asset
Relevant Change Management Accreditations
10+ years related experience within large organizations, which may include working in a project environment

Responsibilities

Lead a diverse range of stakeholders; communicate effectively assessing potential change processes and diverse audience issues / objectives
Analyze impacts / risks and provide recommendations to customers, stakeholders, employees, process, technology solutions to achieve business results
Understand, clarify and lead work packages of each assigned initiative / project inclusive of constraints (e.g., time, cost, people resources) and maintain a customer-centric approach
Provide recommendations and direction based on the end-to-end customer experience when making decisions
Lead and own the project deliverables related to change management to meet the needs of the customer, employee, and business and drive successful adoption of change
Assess and ensure that customer and employee experience / stakeholder impacts are appropriately understood and managed
Engage appropriate stakeholders to identify and manage required outcomes of projects for the business
Provide on-going communication to key stakeholders, including the project sponsor, business project owner, project / program / portfolio manager to ensure they are aware of significant changes which impact change delivery against the overall project
Respond to inquiries and escalate change related concerns from stakeholders and partners at all levels in the organization
Identify and lead problem resolution to ensure customer needs are met for own area as assigned
Collaborate with the project manager and business sponsor to identify and ensure required resources are assigned to the project
Ensure timely notification and escalation of possible issues/problems while assessing options and recommendations for prompt resolution
Collaborate with partners across TD to drive successful adoption of change; e.g., communications, training, process, etc.
Create change plans and activities that drive adoption of change
Develop change strategies, plans, and activities that drive adoption of change and benefits realization based on business needs
Work with Business Owner/Sponsor to identify change adoption metrics
Adhere to enterprise frameworks or methodologies that relate to activities for business area
Ensure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Ensure business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets)
Participate in cross-functional / enterprise / initiatives as a subject matter expert helping to identify risk / provide guidance for complex situations
Conduct internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience
Conduct meaningful analysis at the functional or enterprise level using results to draw conclusions, make recommendations, assess the effectiveness of programs/ policies/ practices
Monitor service, productivity and assess efficiency levels within own function and implement continuous process / performance improvements where opportunities exist
Lead / facilitate and/or implement actions / remediation plans to address performance / risk /governance issues
Actively manage relationships within and across various business lines, corporate and/or control functions and ensure alignment with enterprise and/or regulatory requirements
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Provide thought leadership and/ or industry knowledge for own area of expertise in own area and participate in knowledge transfer within the team and business unit
Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for change management function, business and the bank, both internally and/or externally
Recognized as top level expert within the company and requires significant in-depth and/or breadth of expertise in their in a complex field and knowledge of broader related areas
Senior specialist providing advisory services to executives, business segment leaders and governs the requirements for own work
Integrates knowledge of change management methodology with the overarching business strategy and program objectives to lead change strategy design, implementation / deployment of change management best practices, methodology formulation or template / tool standards
Anticipates emerging trends and/or risks as a basis for recommending large-scale change initiatives
Serves as a source of expert advice to senior management in field of specialty; may lead team(s) of related specialists/experts
Advises on execution strategy and leads the development and deployment of change programs
Solves unique and ambiguous problems with broad impact; typically oversees standards, controls and operating methods that can support significant business transformation impact / benefits realization
Requires innovative thinking to develop new solutions
Works within general policies and industry guidelines
Engages stakeholders to take action; serves as a source of expert advice, influences change; frames information in a broader organizational context
Provides leadership guidance, makes recommendations and collaborates with business to ensure solutions meets the business needs on a complex project or program
Identifies and leads problem resolution for complex issues at all levels
Generally reports to an executive
Leads Change Management work for Tier 1 programs/projects

FAQs

What is the work location for the Senior Change Manager position?

The work location for this position is Canada.

What are the working hours for this role?

The working hours for this role are 37.5 hours per week.

What type of experience is required for this position?

A minimum of 10 years of related experience within large organizations, including experience in a project environment, is required.

Are there any educational requirements for this role?

An undergraduate degree is required, and a graduate degree in a related field is considered an asset.

What kind of change management accreditations are preferred for applicants?

Relevant Change Management Accreditations are preferred for this position.

What responsibilities will the Senior Change Manager have regarding stakeholders?

The Senior Change Manager will lead a diverse range of stakeholders, analyze impacts and risks, provide recommendations, and ensure effective communication throughout change processes.

How does TD support employee development and career growth?

TD provides regular leadership and development conversations, mentorship opportunities, and access to an online learning platform to help employees achieve their career goals.

What are the key accountabilities of this position?

Key accountabilities include leading change management initiatives, analyzing impacts and risks, creating change plans, and collaborating with stakeholders to drive successful adoption of change.

Does TD offer benefits for employees?

Yes, TD offers a Total Rewards package that includes a base salary, variable compensation, health benefits, retirement programs, and career development opportunities.

What is the process for interviews after applying?

Candidates of interest will be contacted to schedule an interview, and TD aims to communicate outcomes to all applicants by email or phone call.

Is there support for accessibility during the interview process?

Yes, TD provides accommodations for candidates needing accessibility support during the interview process.

TD Bank

Finance

Industry

10,001+

Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen