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Senior Client Services Associate

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ICON plc

Nov 13, 2024

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Healthcare
  • Barcelona
    Remote
  • Quick Apply

AI generated summary

  • You should have client services experience, ideally in clinical outcomes and eCOA. Strong editing skills, fluent in English, customer-focused, and able to work independently or in a team.
  • You will analyze client needs, manage project timelines and quality, handle administrative follow-ups, promote services, and participate in client meetings for operational discussions.

Requirements

  • Work experience in client services, experience in the domain of clinical outcomes assessments or patient-centered outcomes research, with specific focus on linguistic validation and eCOA process is a plus
  • Experience in clinical trials as well as translation services is a plus
  • Excellent abilities in copy editing, proofreading, desktop editing
  • Fluency in English, knowledge in French is a bonus
  • Excellent customer service skills, including ability to communicate clearly with clients and resolve customer issues or complaints
  • Self-motivated and comfortable working both independently and as part of a team

Responsibilities

  • Analyze clients’ needs and prepare a commercial proposal (timeline, quality and budget)
  • Use our dedicated client platform and back office to manage requests and deliverables
  • Ensure delivery at the expected level of quality within the set timelines
  • Administrative follow-up of the projects from launch to finalization
  • Explain and promote the company products and services in an effort to maintain and expand current and prospective clients
  • Participation in meetings with internal and external clients on operational topics, including escalations (conference calls or face to face meeting)

FAQs

What is the job title for this position?

The job title for this position is Senior Client Services Associate.

Where is this position located?

This position is based in Spain but will consider other EU locations, and it can be performed from home or the office.

What organization is hiring for this position?

ICON plc, a world-leading healthcare intelligence and clinical research organization, is hiring for this position.

What group within ICON does this position belong to?

This position is part of the Commercialization and Outcomes group of ICON, specifically with the Mapi Research Trust.

What are the main responsibilities of the Senior Client Services Associate?

The main responsibilities include managing client requests regarding Clinical Outcomes Assessments (COAs), analyzing clients’ needs, preparing commercial proposals, ensuring quality delivery, and coordinating with internal and external teams.

What qualifications are required for applicants?

Applicants should have experience in customer service, preferably in the Life Science industry, excellent communication skills, and the ability to manage multiple tasks concurrently.

Is proficiency in a second language required?

Fluency in English is required, and knowledge of French is a bonus.

What kind of experience is preferred for this role?

Experience in client services, clinical outcomes assessments, eCOA processes, clinical trials, and translation services is preferred.

What type of skills are emphasized for this position?

Skills in customer service, communication, attention to detail, and the ability to work independently and as part of a team are emphasized for this position.

What benefits does ICON offer to its employees?

ICON offers a range of benefits including various annual leave entitlements, health insurance, retirement planning, a global employee assistance program, life assurance, and flexible optional benefits.

Does ICON support diversity and inclusion?

Yes, ICON is committed to diversity, inclusion, and belonging in their workplace culture and provides an environment free of discrimination and harassment.

Can applicants request accommodations during the application process?

Yes, applicants can request reasonable accommodations for any part of the application process due to a medical condition or disability.

Should I apply if I don’t meet all the requirements?

Yes, if you are interested in the role, you are encouraged to apply regardless of whether you meet all the requirements, as you may be exactly what ICON is looking for.

Is there an opportunity for professional development within ICON?

Yes, ICON encourages continuous professional and personal development for its employees.

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ICON plc

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times. We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.