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Senior Customer Account Manager - Booker & One Stop

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Unilever

8d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Kingston upon Hull

AI generated summary

  • You need prior CAM experience, wholesale and retail account management, P&L exposure, teamwork skills, and preferably experience in shopper marketing or category management.
  • You will build customer relationships, negotiate terms, manage promotional investments, oversee product launches, ensure compliance, and handle financial forecasting and reporting.

Requirements

  • Customer management & selling essentials - previous experience of performing a CAM role
  • Wholesale, Convenience & Retail Accounts Experience at Account Management level, ideally with Booker Retail.
  • Prior commercial experience and exposure to P&L
  • Proven history of working within a team environment
  • Prior experience of leading and developing direct reports preferable however not essential
  • Relevant Account Management/Field Sales experience
  • Experience in Shopper Marketing or Category Management is preferable
  • Experience across Foods, Health & Well-Being, or Household Cleaning preferable.

Responsibilities

  • Build strong and sustainable external relationships across a wide range of business from Wholesale, Retail and National Accounts.
  • Negotiate effectively with your customer, e.g. to agree trade terms, trade funding, and counterparts according to the UL strategy on their categories.
  • Manage the relationship aspects of key customer ‘events’, e.g. launching of new products, cost price changes, breaches of trade terms.
  • Develop and deliver the customer strategic business plan for relevant categories, and the joint customer business plan, working closely with Category Managers and Shopper Marketing across the various business categories.
  • Provide regular performance data and updates to CSP and the BU.
  • Develop and deliver an optimal integrated category promotional plan (including selling the plan with the customer).
  • Manage promotional and non-promotional investments with the customer and ensures all agreements are properly documented and stored.
  • Work closely with commercial teams to ensure administrative aspects of promotions are completed.
  • Manage the launch of new products with customers, e.g. selling in the new product, designing a launch plan with promotions and shopper marketing activities.
  • Ensure effective in-store activation of key events (e.g. promotions, range reviews), providing clear briefings to the Retail Operations Team.
  • Drive the agenda internally across all categories on the need for packs fit for purpose/channel and work with the relevant stakeholders to bring these packs to life.
  • Manage the customer P&L for relevant categories and the overall level of customer investment.
  • Lead SNAM for Booker account across Foods, Homecare, Personal Care & Beauty Business Units, with responsibility & Line Management of One Stop National Account Executive and Commercial Executive, Booker & One Stop.
  • Manage in-month performance vs forecast, working closely with CBMs and Customer Operations.
  • Manage accruals and pricing accurately and efficiently.
  • Ensure customer is compliant with agreed trade terms; where these are breached seek a resolution and monitor implementation.
  • P&L Management: Delivery of Turnover & Business Building Terms targets for specific category.
  • S&OP Forecasting.
  • Provision of clear up to date inputs into Business Processes (Promotional Evaluation, Customer Business Planning, sales updates, in store tracking, price claim management etc).
  • Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts.

FAQs

What is the job title for this position?

The job title for this position is Senior National Account Manager - Booker & One Stop.

Where is this job located?

This job is located in Kingston upon Thames.

What are the key responsibilities of the Senior Customer Account Manager?

Key responsibilities include building strong relationships with customers, negotiating trade terms, managing account performance, developing strategic business plans, and ensuring effective in-store activation of promotional events.

What experience is required for this role?

Previous experience in a Customer Account Manager role, preferably with Wholesale, Convenience & Retail Accounts, and exposure to P&L management are required.

Is experience in Category Management or Shopper Marketing preferred?

Yes, experience in Shopper Marketing or Category Management is preferable for this role.

What types of accounts will the Senior Customer Account Manager manage?

The Senior Customer Account Manager will manage accounts for Booker & One Stop, including both Wholesale and National Accounts.

Are there opportunities for flexible working arrangements?

Yes, the company is open to discussing flexible working options with candidates.

What benefits does Unilever offer for this position?

Unilever offers a competitive salary, pension scheme, annual bonus, subsidised gym membership, discounted staff shop, and shares, along with a flexible and hybrid working environment.

What is the primary goal of the Senior Customer Account Manager?

The primary goal is to drive market-leading growth and deliver market share growth for Unilever's portfolio of top-tier brands.

How does Unilever ensure diversity and inclusion in the workplace?

Unilever embraces diversity by considering all applicants fairly and providing reasonable adjustments during the application and interview process, as well as promoting a family-friendly and inclusive workplace.

What support does Unilever provide for employee well-being?

Unilever offers a variety of support programs, hubs, and development opportunities aimed at promoting employee well-being.

How does Unilever address recruitment fraud?

Unilever proactively warns candidates about recruitment fraud and takes measures to identify and close down fake recruitment sites. Candidates are encouraged to report any suspicious activity.

Is previous experience in Foods, Health & Well-Being, or Household Cleaning preferred?

Yes, experience across Foods, Health & Well-Being, or Household Cleaning is preferable for this role.

Who will the Senior Customer Account Manager lead within the organization?

The Senior Customer Account Manager will lead the SNAM for the Booker account and manage the One Stop National Account Executive and Commercial Executive.

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