FAQs
Do we support remote work?
Yes, this position is categorized as remote, allowing employees to work from a physical location of their choice within the U.S.
What type of experience is required for the Senior Customer Success Manager role?
Candidates should have 3-5 years of experience in Customer Success, Account Management, or a comparable role, preferably in a SaaS environment.
Is a specific educational background required for this position?
A Bachelor’s degree or commensurate work or military experience is required for this role.
What tools or software should candidates be proficient in?
Candidates should have proficiency with Google Workspace (G Suite).
What are the primary responsibilities of this role?
The Senior Customer Success Manager will manage onboarding and implementation for mid-size customers, resolve complex inquiries, build advisor relationships, analyze account usage data, and identify expansion opportunities.
Is there an opportunity for career growth in this position?
Yes, the role involves driving upsell and cross-sell opportunities, which can lead to career advancement within the company.
What kind of company culture does Zillow Group promote?
Zillow Group promotes a deep-rooted culture of innovation, with a commitment to equity and belonging, and prioritizes employee well-being and work-life balance.
Are there any equity awards available for this position?
Yes, the position is eligible for equity awards based on factors such as experience, performance, and location.
How does Zillow Group address diversity and inclusion in its hiring process?
Zillow Group is committed to equal employment opportunity and fostering an inclusive environment, regardless of various personal characteristics or backgrounds.
What benefits do employees receive?
Employees receive comprehensive medical, dental, vision, life, and disability coverages, as well as parental leave, family benefits, retirement contributions, and paid time off.