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Senior Director

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Guidehouse

Nov 3

  • Job
    Full-time
    Expert Level
  • Business, Operations & Strategy
  • Chennai

AI generated summary

  • You must have a Bachelor’s or Master’s, 15+ years of experience, a flexible mindset, strong attention to detail, reliability, patience, and good leadership qualities.
  • You will plan and monitor workflow, ensure deadlines are met, develop operational policies, oversee staff performance, coordinate training, manage quality issues, and support project launches.

Requirements

  • Bachelor Degree, Master Degree
  • 15+ Years of Experience
  • A flexible mentality to learn a slightly different approach as applied by Navigant.
  • Strong attention to detail and a highly reliable work ethic.
  • A patient demeanor and good leadership quality.

Responsibilities

  • Plans, monitors, directs and evaluates Associates production. Ensures that schedules are met and communicates with VP, and Associates Operations if situations occur that hinder meeting deadlines. If system issues or other emergencies delay Associates, implements measures/schedules to return to established Associates schedules at the earliest possible time.
  • Identifies operational priorities and other work flow issues; ensures a constant flow of work so that delivery schedules are met.
  • Assists in the development and revision of operational policies and procedures that facilitate efficient workflow. Develops an understanding of the workflows, procedures and specific criteria for each assigned client.
  • Emphasizes productivity goals and takes action to ensure effective and efficient use of staff is maintained. Creatively plans for allocation of extra capacity for backlog Associates.
  • Oversees performance to ensure that staff is performing within the established quality and production performance criteria.
  • Assists in coordinating scheduled quality meetings with the production staff.
  • Responds to and ensures that the acknowledgement mail on daily updates is sent to US. Ensures client mails are promptly responded to.
  • Maintains technical knowledge of Associates.
  • Brings proven ability to oversee and provide support and/or direction on quality issues.
  • Co-ordinates and follows through on the training plans for adding new trainees onto an account.
  • Guideline updates – Co-ordinates with the QA staff to ensure that the update is understood by the Associates.
  • Project Launch - Active involvement in project launch sessions to understand the Associates process and track the daily progress during the launch period.

FAQs

What is the travel requirement for this position?

The travel requirement for this position is up to 10%.

Is a security clearance required for this role?

No, a security clearance is not required for this role.

What are the educational requirements for this position?

A Bachelor’s Degree is required, and a Master’s Degree would be nice to have.

How many years of experience is preferred for this job?

The position prefers candidates with 15+ years of experience.

What kind of work culture does the company promote?

The company promotes a good work culture with a focus on people management.

What are the primary responsibilities of this role?

The primary responsibilities include overseeing day-to-day operations, ensuring client SLAs are met in terms of quality and production, and managing performance dashboards and reports.

What qualities are important for candidates in this position?

Candidates should have strong attention to detail, a flexible mentality, a reliable work ethic, a patient demeanor, and good leadership qualities.

What can employees expect regarding performance metrics?

Employees can expect to be responsible for daily, weekly, and monthly performance dashboards and reports to clients and senior leadership.

Is there an opportunity for professional development associated with this position?

Yes, the role involves coordinating training plans for new trainees and participating in project launch sessions for skill enhancement.

What is the company’s stance on diversity and inclusion in hiring?

Guidehouse is an Equal Employment Opportunity / Affirmative Action employer and is committed to creating a diverse and supportive workplace.

Where should an applicant contact for accommodation requests?

Applicants requiring accommodations should contact Guidehouse Recruiting via email at RecruitingAccommodation@guidehouse.com.

Does the company accept unsolicited resumes from staffing agencies?

No, Guidehouse does not accept unsolicited resumes from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse.

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Guidehouse

Consulting
Industry
10,001+
Employees
2018
Founded Year

Mission & Purpose

Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 12,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.