Senior Governance & Control Analyst

TD Bank

Oct 30, 2024

Job
Full-time
Senior Level
Data
Business, Operations & Strategy
Toronto
Quick Apply

AI generated summary

You need an undergraduate degree or college diploma, plus 7+ years of relevant experience or a post-graduate degree and/or certifications.
You will analyze processes, lead projects, communicate status, manage issues, develop relationships, ensure compliance, provide reporting, and guide teams to enhance operational efficiency.

Requirements

Undergraduate degree/ college diploma
7+ years relevant experience and/or post-graduate degree and/or certifications

Responsibilities

Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services function
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
Lead work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologies
Act as conduit/coordinator/facilitator bringing in appropriate partners/expertise on key initiatives and issue management
Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies
Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations
Accountable for cross-functional interdepartmental initiatives to deliver value internally or to partner/customer groups
Provide upward feedback and analysis, developing and executing on reporting functions and/or producing consolidated or aggregated reporting as appropriate
Maintain and develop working relationships with customers, partners and vendors by representing the broader Operations function, addressing complex customer issues within the context of the full end-to-end process
Work closely with other internal bank partners to ensure all clients' needs are met
Support the timely and accurate completion of business processes and procedures according to SLA requirements
Support the delivery of scheduled, periodic reporting related to Issues Management and further develop and automate the reporting tools and overall program
Manage various repositories of issues and audit reports to provide timely and insightful analytics to business partners
Develop and/or implement standards, policies, procedures, and solutions that mitigate risk and maximize availability of service, efficiency and effectiveness
Actively maintain understanding of internal and industry regulations and trends, developing and sharing knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality
Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions within TD's risk appetite that enhance the customer experience and support business objectives
Contribute to the development/delivery of presentations/communications to management or broader audiences
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management)
Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes
Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure the timely communication of issues/points of interest
Provide thought leadership and/or industry knowledge by actively building operations/business services knowledge, think critically about processes and opportunities for improvement, share ideas and transfer knowledge within the team and across the function
Participate in personal performance management and development activities, including cross training within own team and other teams in Global Operations & Business Services
Keep others informed and up to date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
Contribute to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
Lead, motivate and develop relationships with internal and external business partners/stakeholders to develop productive working relationships
Contribute to a fair, positive and equitable environment that supports a diverse workforce
Act as a brand ambassador for Global Operations & Business Services and the bank, both internally and/or externally
Expert knowledge and understanding of the operating environment, business processes and procedures, and transaction lifecycle for own area and as applicable across TDS
Considered a subject matter expert within own unit
Executes on more complex and/or non-standard processes and requests of high complexity and risk/financial impact
Researches and investigates a range of operational/reporting/process issues
Recommends and implements solutions within own area of responsibility
May need to coordinate/integrate work with other areas as needed
Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centres of expertise
Requires specialized and/or advanced technical/business/function knowledge for areas supported
High level of complexity in operational/reporting/process and/or analysis function requiring medium to longer term focus
May lead a small reporting or operational team or provide work direction to others as a specialist for a specific area
Represents the group as the lead or subject matter expert on initiatives/projects and/or at meetings across the organization
Provides training/guidance to others on best practices, processes, etc. as well as guide junior staff for the completion of business as usual functions or ad-hoc non-routine requests
Ability to support multiple functions within the broader businesses
Generally reports to a Group Manager

FAQs

What is the work location for the Senior Governance & Control Analyst position?

The work location is in Toronto, Ontario, Canada.

What are the working hours for this role?

The working hours for this role are 37.5 hours per week.

What is the salary range for this position?

The salary range for this position is $76,800 - $115,200 CAD.

What qualifications are required for this role?

An undergraduate degree or college diploma is required, along with 7+ years of relevant experience, and/or a post-graduate degree and/or certifications.

What are the key responsibilities of a Senior Governance & Control Analyst?

Key responsibilities include conducting research and analysis, leading project initiatives, providing operational process support, and developing standards and procedures to mitigate risk and enhance service delivery.

What types of projects will I be working on in this role?

You will be executing critical projects and strategic initiatives within defined functional areas, which may require collaboration with various partners across TD and other enterprise functions.

Is there an opportunity for professional growth within the company?

Yes, TD is committed to providing growth opportunities and skill development as defining features of the colleague experience.

How does TD support employee training and onboarding?

TD provides training and onboarding sessions to ensure that new hires have everything they need to succeed in their roles.

Is there a structured performance management system in place?

Yes, colleagues will have regular career, development, and performance conversations with their manager to support their growth and success.

How can I inquire about compensation details during the hiring process?

You are encouraged to ask compensation-related questions during the recruitment process and engage in an open dialogue with your recruiter for more specific details regarding the role.

What commitment does TD have towards diversity and inclusion?

TD is committed to contributing to a fair, positive, and equitable environment that supports a diverse workforce.

Will I need to collaborate with other internal partners?

Yes, you will work closely with other internal bank partners to ensure all client needs are met.

How does TD ensure compliance with internal and industry regulations?

Employees are expected to actively maintain an understanding of internal and industry regulations and trends, which includes adhering to enterprise frameworks and methodologies.

TD Bank

Finance

Industry

10,001+

Employees

Mission & Purpose

Headquartered in Toronto, Canada, the Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group (TD). TD had CDN$1.9 trillion in assets on July 31, 2023. TD also ranks among the world’s leading online financial services firms, with more than 16 million active online and mobile customers. TD offers a full range of financial products and services to over 27.5 million customers worldwide through four key business lines: - Canadian Personal and Commercial Banking including TD Canada Trust, Business Banking, and MBNA - U.S. Retail including TD Bank, America’s Most Convenient Bank, TD Auto Finance (U.S.), TD Wealth (U.S.) and TD’s investment in Schwab - Wealth Management & Insurance including TD Wealth (Canada), TD Direct Investing, and TD Insurance - Wholesale Banking including TD Securities and TD Cowen