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Senior Immigration Consultant

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Fragomen

Aug 30, 2024

  • Job
    Full-time
    Senior Level
  • Consulting
    People, HR & Administration
  • Dublin
  • Quick Apply

AI generated summary

  • You must have immigration experience, client-facing skills, attention to detail, enthusiasm, and strong listening abilities while being proactive and capable of multitasking effectively.
  • You will manage client relationships, ensure application accuracy, provide technical updates, lead meetings, mentor team members, oversee case status, and handle client issues efficiently.

Requirements

  • Previous immigration experience is essential
  • Strong interest in immigration, as well as the desire to further career within this field
  • Client facing skills and experience are required
  • Proven ability to multi-task with excellent attention to detail
  • Enthusiastic and pro-active
  • Strong listening skills

Responsibilities

  • Assists Manager with case reviews where appropriate
  • Advice on complex matters under the supervision of the Manager, if required
  • Ensuring applications are accurate
  • Spot and rectify technical or procedural issues
  • Ensure all cases on WIP reports are billed correctly and assists Manager to ensure consistent, efficient, and real-time billing for the team
  • Full support to clients (case working and strategic advice)
  • Actively manages client relationships
  • Leading client presentations
  • Responsible for the provision of technical/procedural updates to clients
  • Acts as a key point of contact with the Manager on clients
  • Ensures that clients SLAs are consistently met and reviews and finalises root cause analyses for Managers
  • Leads client meetings without supervision from a Manager
  • Mentors and trains team members and new starters
  • Oversees status of cases through utilization of case management and billing systems
  • Special projects (client or operational)
  • Delegation of client reporting requirements
  • Troubleshooting client issues for the team and proactively identifies potential issues in a timely fashion
  • Oversees the management of status reports for assigned clients

FAQs

What is the main focus of Fragomen as a company?

Fragomen is the world’s leading exclusive provider of immigration services, focusing solely on immigration for over 70 years.

What type of clients will the Senior Immigration Consultant be working with?

The Senior Immigration Consultant will serve as the principal client contact for an identified major technology client.

What is expected from the Senior Immigration Consultant in terms of client relationships?

The consultant is expected to actively manage client relationships, lead client presentations, and ensure that clients' service level agreements (SLAs) are consistently met.

What qualifications or experience are required for this position?

Previous immigration experience is essential, along with client-facing skills and experience, strong multi-tasking abilities, and an excellent attention to detail.

How does Fragomen support team dynamics?

Fragomen promotes a team spirit through various activities, including lunches, painting activities, and more, creating a family-like atmosphere in the office.

What will be one of the main responsibilities for the Senior Immigration Consultant?

One of the main responsibilities will include managing intake of cases directly and progressing those cases from end-to-end.

Is training or mentoring part of the job?

Yes, the Senior Immigration Consultant will mentor and train team members and new starters.

What type of working model does Fragomen operate?

Fragomen operates a hybrid working model, combining in-person attendance and remote work.

Does the firm promote diversity and inclusion?

Yes, Fragomen is fully committed to promoting diversity, inclusion, and equal opportunity for all employees and applicants.

What kind of team members does the Dublin office have?

The Dublin office has a dynamic team of individuals from diverse backgrounds, specializing in Irish immigration.

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Fragomen

Law
Industry
5001-10,000
Employees
1951
Founded Year

Mission & Purpose

Fragomen is a global leader in immigration services, offering legal and strategic advice to help individuals and businesses navigate complex immigration processes. The company's mission is to support its clients in achieving their immigration and mobility goals while ensuring compliance with local regulations. Fragomen aims to deliver innovative solutions and personalized service to enhance global mobility and facilitate cross-border opportunities for people and businesses around the world.