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Senior Manager, Claims Management (Data & Damages)

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Uber

3d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Chicago

AI generated summary

  • You need 7+ years in insurance, 3+ years in leadership, strong claims strategy skills, data expertise, and a proactive approach in a fast-paced environment, leveraging tech and innovation.
  • You will lead claims strategy, analyze data for insights, manage operational excellence, and implement processes to drive severity management and enhance insurance partner performance.

Requirements

  • Experience: At least 7 years of professional experience in the insurance industry (carrier, broker, MGU, TPA, fleet, solutions partner, etc.) with a focus on auto or general liability injury claims.
  • Leadership: At least 3 years of leadership experience, demonstrating an ability to guide widespread strategies and process implementation across a claims portfolio.
  • A seasoned claims veteran with deep experience in setting claims strategy and a rich background in medical specials and damage valuation. You understand how to identify and manage trends in the marketplace to ensure effective resolution.
  • A "Go Get It" Spirit: A self-starter with a track record of driving impactful execution. You are comfortable guiding a portfolio as an individual contributor while influencing stakeholders across the organization to execute your vision.
  • An iterative mindset: You bring a willingness and ability to be creative in your approach to solving traditional claims problems, leveraging technology and AI to stay ahead of the curve.
  • A powerful lens for data: You have an expert understanding of what data is required to manage a portfolio and how to leverage it to drive and demonstrate impact with clear, measurable results.
  • A bias toward action: The ability to thrive in a fast-paced, high-impact environment that is constantly evolving at Uber speed, where barriers to improvement are removed.

Responsibilities

  • Lead Portfolio Strategy & Vision: Guide the Data & Damages portfolio by staying deeply versed in the world of claims. You will go deep into medical specials on automobile injury claims, understanding marketplace strategies to identify trends and solutions. You will bring an open approach, injecting creativity and a willingness to "try on" and iterate to ensure appropriate claim evaluation and resolution strategies.
  • Leverage Data for Actionable Insights: You will know what data is needed and how to use it to drive decisions. You will spearhead the development of insights that allow us to manage severity and evaluate medical specials. You will serve as a crucial link between our business and technical teams, defining the business requirements for new data, reporting, and AI-driven insights to ensure every solution drives meaningful action.
  • Drive Operational Excellence & Severity Management: Use your deep claims knowledge and portfolio leadership experience to identify opportunities to continually manage severity and enhance the performance of our leading insurance partners. You will guide widespread strategies and process implementations aimed at improving core metrics. You are a self-starter, ready to run at Uber speed to build scalable, repeatable processes that prepare the organization for future challenges.

FAQs

What is the main responsibility of the Senior Manager, Claims Management (Data & Damages)?

The main responsibility is to lead the Data & Damages portfolio, guiding the strategy, and collaborating with stakeholders across the claims organization to execute effective resolution strategies for auto injury claims.

How many years of experience are required for this position?

A minimum of 7 years of professional experience in the insurance industry, specifically focusing on auto or general liability injury claims, is required.

What leadership experience is needed for this role?

Candidates should have at least 3 years of leadership experience, demonstrating the ability to guide widespread strategies and process implementation across a claims portfolio.

What skills are preferred for candidates applying to this role?

Preferred skills include a rich background in medical specials and damage valuation, a self-starter attitude, an iterative mindset for problem-solving, a strong analytical lens for data, and a bias toward action in a fast-paced environment.

Is there an emphasis on technology usage in this role?

Yes, the role emphasizes leveraging technology and AI tools to solve complex problems and drive actionable insights for claim evaluations.

What is the work arrangement for this position?

The position follows a hybrid work model, which requires employees to be in the office three days a week.

What is the salary range for this role in Chicago, IL?

The base salary range for this role in Chicago, IL is USD$162,000 per year to USD$180,000 per year.

Are there any bonuses or equity opportunities?

Yes, candidates will be eligible to participate in Uber's bonus program and may be offered equity awards and other types of compensation.

What benefits does Uber provide for full-time employees?

Full-time employees are eligible to participate in the 401(k) plan and various benefits that can be found in detail at the provided benefits link.

What type of candidate is ideal for this position?

The ideal candidate is a seasoned claims expert with leadership capabilities, a proactive approach to execution, creativity in problem-solving, and strong analytical skills, particularly regarding data management.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness