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Senior Manager, Social Media Operations and Project Management

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the LEGO Group

2mo ago

  • Job
    Full-time
    Senior & Expert Level
  • Business, Operations & Strategy
  • London

AI generated summary

  • You should have experience in project management with creative teams, process development, project tools like Monday.com, budget management, and a passion for leading cross-functional initiatives.
  • You will manage social media projects, optimize operations, coordinate with teams, oversee resource allocation, maintain tools, ensure workflow accuracy, and track budgets.

Requirements

  • Exposure to working with creative teams (e.g. Social Media, Content production) in a project management/operational role.
  • Experience setting up new processes, systems and crafting strategies that empower teams to work more efficiently, intelligently, and with greater impact.
  • Proven experience in leading projects with complex timeline and familiarity with project management tools like Monday.com and Opal are beneficial.
  • Highly organized, solutions-oriented operator who can act as the engine behind our global social ecosystem.
  • Experience partnering across markets, cross-functional teams and creative partners.
  • Confidence in budget management.
  • Passion for leading others.

Responsibilities

  • Lead end-to-end project management for Global Social deliverables, ensuring timelines, dependencies, and workflows across campaigns, always-on, and audience portfolio SKUs are managed with precision and visibility.
  • Drive operational excellence across the Global Social team, optimizing tools, systems, processes, and governance to enhance speed, clarity, and efficiency.
  • Manage cross-functional alignment by coordinating with key Global and regional teams to ensure clear communication, timely input, and seamless collaboration.
  • Oversee resource planning and workload management, partnering with DCE PMs and internal stakeholders to match team capacity with strategic priorities.
  • Own and maintain all project management tools including Monday.com, Opal, DAM, ensuring accurate tracking, reporting, and workflow adoption across the team.
  • Lead operational intake and prioritization, ensuring consistent criteria for evaluating requests and clear handoffs into Social’s editorial, campaign, and creative pipelines.
  • Ensure consistency and accuracy of publishing workflows, including Opal scheduling, campaign beats, editorial calendar alignment, and regional-ready deliveries.
  • Track and monitor budgets across social production, tooling, and freelance/contractor support, ensuring transparency and responsible cost management.

FAQs

What is the job title for this position?

The job title is Senior Manager, Social Media Operations and Project Management.

What are the primary responsibilities of this role?

The primary responsibilities include leading end-to-end project management for Global Social deliverables, driving operational excellence, managing cross-functional alignment, overseeing resource planning and workload management, maintaining project management tools, leading operational intake and prioritization, ensuring consistency in publishing workflows, and tracking budgets across social production.

Is relocation support available for this role?

No, there is no relocation support for this role.

What is the hybrid working arrangement?

The hybrid working arrangement, called Best of Both, requires 3 days in the office location and 2 days from home.

What experience is required for this position?

Candidates should have exposure to working with creative teams in a project management/operational role, experience in setting up processes and systems, proven experience in leading projects with complex timelines, and familiarity with project management tools like Monday.com and Opal.

Is this position focused on a specific region or is it global?

This position is global, as it involves overseeing global social media strategies and operations.

What qualities are we looking for in a candidate?

We are looking for a highly organized, solutions-oriented operator who can effectively collaborate across markets, partners, and creative teams, manage budgets, and demonstrate a passion for leadership.

What benefits does the LEGO Group offer?

The LEGO Group offers family care leave, life and disability insurance, wellbeing resources, a generous colleague discount, and a bonus scheme when goals are reached.

What kind of culture does the LEGO Group promote?

The LEGO Group strives to create a diverse, dynamic, and inclusive culture of play, where everyone feels safe, valued, and has a sense of belonging.

Are there any background screening requirements for candidates?

Yes, candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

When will applications be reviewed?

Applications are reviewed on an ongoing basis, and candidates are encouraged to apply as soon as possible as the company reserves the right to amend or withdraw jobs at any time.

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the LEGO Group

Our mission is to inspire and develop the builders of tomorrow.

Manufacturing & Electronics
Industry
10,001+
Employees

Mission & Purpose

We are the LEGO Group, the company behind the world’s most loved LEGO® bricks. Our brand name derived from the two Danish words Leg Godt, which mean “Play Well”. We’ve been sparking imaginations and inspiring the builders of tomorrow since 1932. This is our mission and what motivates our colleagues around the world every day. Today, we remain proudly family-owned with headquarters in Billund, Denmark. We have regional hubs in Boston, USA; London, UK; Shanghai, China; and Singapore, as well as 7 manufacturing facilities around the world. These places are home to 28,000+ colleagues in everything from design and engineering to digital technology and marketing. Together we learn, imagine and build – creating play experiences that are sold in over 130 countries worldwide. A purposeful and responsible global brand where creativity helps to inspire builders all around the world. Just imagine being part of that!