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senior product manager, Customer Insights & Performance

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Starbucks

3mo ago

  • Job
    Full-time
    Senior Level
  • Marketing
    Product
  • Seattle

AI generated summary

  • You need a bachelor's degree (MBA preferred), 8+ years in customer insights, strong analytical and storytelling skills, and familiarity with research methodologies and data visualization tools.
  • You will synthesize customer insights, collaborate with teams, translate data into actionable strategies, advocate for customer needs in discussions, and monitor trends to enhance experiences.

Requirements

  • Bachelor’s degree or equivalent related work experience (or four years US military experience in a related MOS/C); MBA preferred
  • 8+ years of experience in customer insights, consulting, or related roles
  • Exceptional communication and storytelling skills; able to influence senior stakeholders
  • Proven ability to lead development of customer strategies from conception to implementation
  • Strong analytical skills and experience with data visualization tools (e.g., Tableau, Power BI)
  • Familiarity with customer research methodologies and performance measurement frameworks

Responsibilities

  • Create a unified view of the customer for leadership through compelling storytelling and synthesis of insights.
  • Collaborate with marketing, product, and digital teams to ensure customer insights inform planning and execution.
  • Translate complex data into actionable insights that guide decisions and investments across the business.
  • Act as the voice of the customer in strategic discussions, shaping priorities and identifying growth opportunities.
  • Monitor emerging trends and evolving customer needs to recommend actions that enhance the customer experience.

FAQs

What is the primary focus of the senior product manager role in Customer Insights & Performance?

The primary focus is to champion customer understanding across the enterprise and translate insights into actionable recommendations while enabling cross-functional teams to reflect the voice of the customer in decision-making.

What educational background is preferred for this position?

A Bachelor's degree or equivalent related work experience is required, with an MBA preferred.

How many years of experience are required for this role?

The role requires 8+ years of experience in customer insights, consulting, or related fields.

What skills are essential for success in this position?

Essential skills include exceptional communication and storytelling ability, strong analytical skills, and experience with data visualization tools such as Tableau or Power BI.

Will I have access to any employee benefits?

Yes, as a Starbucks partner, you will have access to medical, dental, vision insurance, paid vacation, parental leave, and various other benefits.

What kind of parental leave policy does Starbucks offer?

Starbucks offers paid parental leave to eligible partners.

Is there any support for educational advancement?

Yes, Starbucks provides 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University’s online program via the Starbucks College Achievement Plan.

How does Starbucks handle vacation time?

Vacation time is accrued based on location and role, with a maximum of 120 hours for roles below director in most states and 190 hours in California.

Will my compensation be affected by geographic location?

Yes, the actual base pay will be based on multiple factors, including job-related knowledge/skills, experience, geographical location, and internal equity.

What is the work schedule for this role?

The position requires being onsite four days a week, as part of a hybrid work model.

Is Starbucks an equal opportunity employer?

Yes, Starbucks Coffee Company is an equal opportunity employer and considers all qualified applicants without regard to various protected characteristics.

Can applicants with disabilities receive accommodations?

Yes, Starbucks is committed to offering reasonable accommodations to job applicants with disabilities.

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Starbucks

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

At Starbucks, we like to say that we are not in the coffee business serving people, but in the people business serving coffee. Here, our employees - who we call partners – are the heart of the Starbucks experience, and being a partner means aspiring to become part of something bigger: inspiring positive change in the world and growing in your career and in your community. ​ It’s an opportunity to be your personal best. ​ Starbucks is an equal opportunity employer of all qualified individuals, including minorities, veterans and individuals with disabilities.​​ In everything we do, we are dedicated to Our Mission: With every cup, with every conversation, with every community – we nurture the limitless possibilities of human connection.