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Senior Sales Associate (Keyholder)

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Reiss

Oct 30, 2024

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development

Requirements

  • A passion for premium or luxury product helps, but we're open to all customer-facing backgrounds
  • Be able to see things through the customer's eyes
  • Excellent customer service skills
  • Flexibility and ability to adapt to changing priorities
  • Ability to work in a fast-paced retail environment
  • Have excellent communication and interpersonal skills
  • Have excellent organisational and decision-making skills
  • Be a team player
  • Good written and verbal communication skills

Responsibilities

  • Delivering an exceptional customer service experience
  • Supporting the opening and closing of the store
  • Inspiring the team to ensure sales targets are continuously met
  • Delegating duties and responsibilities to sales team ensuring they deliver and complete to the highest standard in a timely manner
  • Assisting the management team in leading the team to meet KPIs for the store

FAQs

What is the primary role of a Senior Sales Associate at Reiss?

The primary role is to support the day-to-day running of the store, providing exceptional customer service, motivating team members, and ensuring sales and operational goals are met.

Is previous experience in luxury retail required for this position?

A passion for premium or luxury product is helpful, but the company is open to all customer-facing backgrounds.

What kind of training will I receive?

Specific details about training are not mentioned, but the company offers career development opportunities to help you grow in your role.

What are the working hours for the Senior Sales Associate position?

The working hours may vary as the role includes supporting the opening and closing of the store, which could require flexibility in scheduling.

Are there any benefits associated with this role?

Yes, benefits include a seasonal business wear allowance, a generous employee discount, a rewarding commission structure, and access to wellbeing and financial support programs.

How many vacation days do employees receive?

Employees receive 23 days of annual leave, which increases to 25 days after 2 years of service.

Is there a commission structure associated with this role?

Yes, there is a rewarding commission structure in place for Senior Sales Associates.

What kind of teams will I be working with?

You will be working within a retail team at the Tunbridge Wells store, collaborating with colleagues to meet and exceed customer expectations and business goals.

How does Reiss support employee wellbeing?

Reiss supports employee wellbeing through various programs, including an Employee Assistance Programme, low monthly cost health support through a medical cash plan, and fitness discounts.

Will I have opportunities for career advancement?

Yes, Reiss offers career development opportunities for employees looking to advance in their careers.

Retail & Consumer Goods
Industry
1001-5000
Employees
1971
Founded Year

Mission & Purpose

PREMIUM, QUALITY, TIMELESS The Reiss philosophy centers on creating and producing directional, design-led menswear, womenswear and accessories. Reiss prides itself with an uncompromising commitment to delivering innovative, original products combining exceptional design, quality and value. At the heart of our business are our people. We all have a part to play in our continued success. Our people values are integral to this and support the entrepreneurial spirit that Reiss was built on: FOCUS Is all about having a clear sense of what needs to be achieved to succeed and exceed, having a strong perspective on your area of the business or your role, and knowing how you can move it forward. PASSION Is all about being committed and taking pride in your approach to your role and the brand, going the extra mile and inspiring others. DRIVE Is all about how you will make things happen as you strive for excellence, being self – motivated, ambitious and accountable for your actions.