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Senior Sales Executive (NE)

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Marriott International

21d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Washington

AI generated summary

  • You need a high school diploma and 4 years in sales/marketing or a 2-year degree and 2 years of related experience, plus large group sales experience.
  • You will drive group revenue through sales, negotiate contracts, manage client relationships, conduct site inspections, monitor operations, and exceed customer expectations for events.

Requirements

  • High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
  • OR
  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
  • Large group sales experience.

Responsibilities

  • Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.
  • Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.
  • Closes the best opportunities for the property based on market conditions and property needs.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.
  • Partners with Area Sales to identify new group/catering business and achieve personal and property revenue goals.
  • Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.
  • Develops group sales revenue and operation budgets, and provides forecasting reports.
  • Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.
  • Assists with selling, implementation, and follow-through of group sales promotions.
  • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, and overall satisfaction.
  • Provides accurate, complete, and effective turnover to Event Management.
  • Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
  • Conducts site inspections, as required.
  • Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Participates in and practices daily service basics of the brand (e.g.,., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
  • Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
  • Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
  • Verifies successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and Marriott International.
  • Performs other duties, as assigned, to meet business needs.
  • Builds and strengthens relationships with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.
  • Develops relationships within the community to strengthen and expand customer base for group/catering sales opportunities.
  • Works collaboratively with off-property sales channels (e.g., Group Sales within the Sales Office, Area Sales, EST) to verify the property needs are being achieved and the sales efforts are complementary, not duplicative.
  • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.
  • Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
  • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during, the program/event.

FAQs

What is the location of the Senior Sales Executive position?

The position is located at The Westin DC Downtown, 999 9th St NW, Washington, District of Columbia, United States, 20001.

What is the pay range for this job?

The pay range for the Senior Sales Executive position is $41.35-$54.81 per hour.

Is this position eligible for bonuses?

Yes, this position is bonus eligible.

What are the educational requirements for this role?

The required education is either a high school diploma or GED with 4 years of experience in sales and marketing, guest services, front desk, or a related professional area; or a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major along with 2 years of relevant experience.

Is large group sales experience preferred for this role?

Yes, large group sales experience is preferred.

What are the primary responsibilities of the Senior Sales Executive?

The primary responsibilities include managing sales activities, achieving group revenue goals, conducting site inspections, building customer relationships, and ensuring quality service delivery.

Are there specific core activities associated with managing sales activities?

Yes, core activities include responding to group opportunities, closing contracts, developing sales revenue budgets, assisting with promotions, and ensuring seamless turnover to Event Management.

How does this role contribute to customer satisfaction and loyalty?

The role contributes by understanding customer needs, providing exemplary customer service, and delivering service excellence throughout each customer experience.

What kind of work schedule is expected for this position?

This position is full time.

Are there opportunities for personal growth and belonging within the company?

Yes, at Westin, the company emphasizes personal well-being and encourages associates to embrace their well-being practices both on and off property, fostering an environment of belonging and growth.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.