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Senior Service Designer

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Lloyds Banking Group

Apr 10

Applications are closed

  • Job
    Full-time
    Senior & Expert Level
  • Design
    Product
  • Leeds

Requirements

  • Experience of inspiring and leading designers and customers
  • Creativity and ensure customers are at the heart of our thinking
  • Excellent leadership skills, think critically, build strong relationships, and be able to coach and develop a growing design team.
  • Be comfortable in all aspects of strategic service design and end to end experience management – from needs definition, journey mapping and service patterns, to measuring journey performance, using evidence to influence decision making and storytelling.
  • Love your craft and enjoy developing others across the business. Whether that’s advocating for Experience Design, defining new ways of working together more effectively, or helping evolve the craft.

Responsibilities

  • Take responsibility for shaping and implementing design strategy, including the ability to influence proposition and business teams.
  • Work with research teams across the organisation to better understand the financial needs of differing customer segments and consider what their needs might be.
  • Understand the connected nature of designing end to end customer experiences to help customers navigate our financial ecosystem.
  • Understand the role of design thinking in the context of our business and engineering priorities and drive a holistic approach.
  • Influence senior leaders to ensure customer value is central to decision-making, so that our new propositions are fit for purpose in deepening customer relationships.
  • Influence our broader product development programme and transformation agenda to enable the overall experience design strategy.
  • Demonstrate resilience and act as a role model for the advancement of experience design across the business.
  • Offer leadership to a large team of multi-disciplinary designers to support decision-making, delivery and team culture.
  • Establish a growth culture and build capabilities, both through the formal development of the team, and across the organisation through mentoring and other informal methods.

FAQs

What is the salary range for the Senior Service Designer position?

The salary range for this position is £76,194 - £89,640 for Leeds, Edinburgh, and Manchester, and £90,440 - £106,400 for London.

What are the working hours for this role?

The working hours for this role are 35 hours per week, full time.

What is the working pattern?

The working pattern is hybrid, which involves spending at least two days per week, or 40% of the time, at one of our office sites.

What locations are available for this position?

The available locations for this position are Leeds, Edinburgh, Manchester, and London.

What type of leadership experience is required for this role?

The role requires experience in inspiring and leading designers and managing customer relationships.

What specific skills or abilities are necessary for candidates?

Candidates need excellent leadership skills, the ability to think critically, build strong relationships, and coach and develop a growing design team.

Are there opportunities for professional development in this role?

Yes, there are opportunities for professional development through mentoring and supporting the growth of a culture of learning.

What benefits does Lloyds Banking Group offer?

Benefits include a generous pension contribution, annual performance-related bonus, share schemes, adaptable benefits, 30 days' holiday plus bank holidays, and a range of wellbeing initiatives.

Is there a focus on diversity and inclusion in the workplace?

Yes, Lloyds Banking Group is committed to diversity and inclusion, striving to build a workforce that reflects modern society and celebrates diversity in all forms.

Can candidates with disabilities request adjustments in the recruitment process?

Yes, candidates can request reasonable adjustments to be made to the recruitment process if needed.

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Lloyds Banking Group

Helping Britain Prosper

Finance
Industry
10,001+
Employees

Mission & Purpose

We're part of an ever-changing industry and are currently on a journey to shape the financial services of the future, whilst supporting our customers’ changing needs. The scale and reach of our Group means we can offer a broad range of opportunities to learn, grow and develop. Our values-led culture and approach to inclusion and diversity means we can all make a real difference together. Our purpose is Helping Britain Prosper. We do this by creating a more sustainable and inclusive future for people and businesses, shaping finance as a force for good.

Culture & Values

  • People-first

    We put people first to go further for customers.

  • Bold

    We’re bold, we take action and innovate.

  • Inclusive

    We’re inclusive to value everyone.

  • Sustainable

    We champion sustainability to care for our planet.

  • Trust

    We trust each other to achieve more together.

Benefits

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.

  • Health and wellbeing

    We encourage a culture of wellbeing and inclusivity, and provide a range of health and wellbeing services to meet the diverse needs of our colleagues.

  • Holiday allowance

    We offer a generous holiday allowance to enable you achieve a healthy work/life balance. You’ll be eligible for a minimum of 22 days holiday, rising to 30 days based on length of service and grade. Bank holidays are in addition to this, and you’ll have the opportunity to buy or sell the equivalent of a week’s holiday through our ‘Flex’ scheme.

  • Family leave

    From day one you’ll be able to have up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave. Shared parental leave is created when maternity or adoption leave is ended early. If you are an eligible partner you could receive up to 20 weeks of fully paid leave.

  • Flexible working

    A hybrid model and the ability to work flexibly is key to ensuring our colleagues can have both a rewarding career and a healthy work/life balance.