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Senior Worldwide Partner Specialist Solutions Architect, Amazon Connect

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Amazon

Feb 16

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    IT & Cybersecurity
  • New York

AI generated summary

  • You should have a degree in a technical field or relevant experience, 5+ years in Contact Center design, and expertise in IT development, infrastructure, and communication with technical and non-technical audiences.
  • You will gather customer feedback, provide technical insights, lead best practice sharing, support partner development, and create enablement materials to enhance AWS solutions integration.

Requirements

  • BASIC QUALIFICATIONS
  • Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
  • Experience in IT development or implementation/consulting in the software or Internet industries
  • Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
  • Experience in design, implementation, or consulting in applications and infrastructures
  • 5+ years of Contact Center design and architecture
  • PREFERRED QUALIFICATIONS
  • Experience in infrastructure architecture, database architecture and networking
  • Experience working with end user or developer communities
  • Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients

Responsibilities

  • Represent the voice of the customer and our partners; collaborate with field and central teams to bring customer feedback to product teams. Lead curation of custom feature and availability requests for unique customer use cases
  • Provide advanced technical knowledge to your aligned GTM teams to unblock our partners that are delivering for our customers’ largest and most critical business challenges
  • Along with your extended team, own the technical bar for specialist technical artifacts and standards
  • Collaborate with your GTM colleagues to provide technical insights into GTM strategy and support field marketing to execute local technical events, campaigns, and customer engagements
  • Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public-speaking events such as AWS Summit, AWS re: Invent, etc.
  • Guide and Support an AWS internal community of technical subject matter experts aligned to your customers. Create field enablement materials for the broader SA population to help them understand how to integrate new AWS solutions into customer architectures
  • Design and deliver practice build and continual improvement to our partners' business, ensuring partners are delivering architectures and implementations that meet or exceed the needs of our customers

FAQs

What is the primary responsibility of the Senior Worldwide Partner Specialist Solutions Architect for Amazon Connect?

The primary responsibility is to own the end-to-end go-to-market strategy for technology domains, providing both business and technical expertise to help customers succeed with AWS services, particularly in the Amazon Connect space.

What qualifications are required for this position?

A Bachelor's degree in computer science, engineering, mathematics, or equivalent experience in a professional field is required, along with experience in IT development or implementation/consulting, specifically in Contact Center design and architecture for 5+ years.

What are the preferred qualifications for this role?

Preferred qualifications include experience in infrastructure architecture, database architecture, networking, and experience communicating across both technical and non-technical audiences, including executive-level stakeholders.

Is there an emphasis on diversity in hiring for this position?

Yes, AWS values diverse experiences and encourages candidates from non-traditional paths or those who do not meet all preferred qualifications to apply.

What type of work environment does AWS promote?

AWS promotes an inclusive team culture that values curiosity, connection, and collaboration, along with a commitment to work-life harmony.

What kinds of career growth opportunities are available at AWS?

AWS provides endless knowledge-sharing, mentorship, and other resources aimed at helping employees develop into well-rounded professionals.

What is the salary range for this position?

The salary range varies by location but generally falls between $153,600.00 and $239,000.00 annually, depending on factors like experience and qualifications.

Are there any specific job duties for applicants in Los Angeles County?

Yes, job duties include working safely and cooperatively with others, adhering to standards of excellence, and following all relevant laws and company policies.

Do we support remote work?

Yes, we support remote work but in a hybrid format.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.