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Service Administrator (Receptionist)

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South London and Maudsley NHS Foundation Trust

4d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • People, HR & Administration
    Healthcare
  • London

AI generated summary

  • You must be organized, flexible, and proactive with excellent communication skills, a good phone manner, and IT proficiency in Microsoft Office. Ability to prioritize and cover colleagues is essential.
  • You will provide receptionist services, support clinical teams, manage communications, handle paperwork, order supplies, and adapt to workload changes as needed.

Requirements

  • We are looking for a highly organized, efficient, flexible and proactive person with excellent communication skills to work in the busy Receptionist post, and who can balance work demands along with the changing needs of the service.
  • The post holder must have an excellent telephone manner, good IT skills with experience using Microsoft Office packages (Work, Excel and Outlook) to produce letters/documents.
  • You must be able to prioritise your workload, be effective at implementing good working practices as well as having a flexible and proactive approach to work in order to cover colleagues when required.
  • You may be asked to work at another site, depending on service need.

Responsibilities

  • The post holder will be part of an administrative team, responsible for providing a comprehensive Receptionist service and administrative support to the multi-disciplinary clinical teams and working closely with the Senior Administrators & Business Manager to ensure administrative processes are operating effectively and efficiently to required standards.
  • The role requires the post holder to communicate with patients and visitors, and to develop collaborative working relationships with colleagues and external agencies.
  • The post holder must have an excellent telephone manner, good IT skills with experience using Microsoft Office packages (Work, Excel and Outlook) to produce letters/documents.
  • Other tasks include, but not limited to, ordering of stationery, processing of post, scanning, photocopying, monitoring leaflet stocks and other tasks (see job description).
  • You must be able to prioritise your workload, be effective at implementing good working practices as well as having a flexible and proactive approach to work in order to cover colleagues when required.
  • You may be asked to work at another site, depending on service need.

FAQs

What is the job title for this position?

The job title for this position is Service Administrator (Receptionist).

Where is the position located?

The position is located in Forest Hill, within the London Borough of Lewisham.

What are the main responsibilities of the Service Administrator?

The main responsibilities include providing a comprehensive receptionist service, administrative support to multi-disciplinary clinical teams, communicating with patients and visitors, and managing various administrative tasks like ordering supplies and processing post.

What skills are required for this role?

The role requires excellent communication skills, good IT skills, proficiency in Microsoft Office packages (Word, Excel, Outlook), strong organizational abilities, and a proactive and flexible approach to work.

Is there a team structure involved in this role?

Yes, the post holder will be part of a multi-disciplinary team of mental health practitioners, including psychiatrists, nurses, and social workers.

What benefits are offered with this position?

Benefits include generous pay, pensions and leave, flexible working options, career development opportunities, car leasing options, and NHS discounts.

What values does the Trust emphasize?

The Trust emphasizes kindness, respect, and working together, which includes being compassionate, honest, inclusive, and supportive.

Who can be contacted for further details about the job?

Caroline Simon, the Business Manager, can be contacted for further details at the telephone number 02032280600.

What are the working hours for contacting the Business Manager?

The Business Manager is available for contact Monday to Friday from 9 am to 5 pm.

Is there an opportunity for career progression in this role?

Yes, there are plenty of opportunities for career progression, supported through various development programs such as mentoring and coaching.

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South London and Maudsley NHS Foundation Trust

Science & Healthcare
Industry
5001-10,000
Employees
1247
Founded Year

Mission & Purpose

South London and Maudsley NHS Foundation Trust (SLaM) provides comprehensive mental health and community care services across South London. Their mission is to improve mental health and well-being by delivering high-quality, evidence-based care to those in need. The Trust aims to enhance the lives of individuals through compassionate treatment, research, and community support, ensuring access to effective and innovative mental health services.