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Service Advisor

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Sytner Group

Nov 22

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development

Requirements

  • The ideal candidate will currently have a role in the motorcycle industry or has had previous experience; however, this is not essential as we want applications from individuals with a willingness to learn and progress.
  • Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by BMW/MINI/BMW Motorrad to support your career.
  • Ideally, you will have excellent organisational and administrative skills, have a good attention to detail and hold a motorcycle licence.
  • A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment.
  • Working knowledge of Kerridge would be advantageous, but not essential.
  • Above all you will have a strong passion and interest in all things motorcycles!

Responsibilities

  • You will provide outstanding customer care and be the vital link between our customers and the workshop.
  • You will inform and consult on all aspects motorcycle servicing and keep the customer up to date at every stage, whilst answering any questions or queries they may have.
  • You will also liaise with technicians/workshop control about the motorcycle’s status and ensure that the motorcycle will be ready on time.
  • You will also have the ability to give the best advice on our exciting lines in BMW motorcycle clothing, lifestyle and accessories.
  • You'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
  • A BMW Motorcycle Service Advisor will work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

FAQs

What is the role of a Service Advisor at Sytner Motorrad Warwick?

The Service Advisor acts as a vital link between customers and the workshop, providing outstanding customer care, informing customers about motorcycle servicing, and keeping them updated at every stage of the process.

Do I need prior experience in the motorcycle industry to apply?

While experience in the motorcycle industry is beneficial, it is not essential. We welcome applications from individuals willing to learn and progress, and comprehensive training is provided.

Is a motorcycle license required for the Service Advisor position?

Yes, holding a motorcycle license is ideal for this role to ensure a strong understanding and passion for motorcycles.

What kind of hours will I be expected to work?

Service Advisors will work a variety of flexible patterns, which can typically include weekends to ensure the highest possible levels of customer service.

What benefits does Sytner offer for this position?

Sytner provides an industry-leading benefits package, which includes enhanced holiday entitlement, maternity/paternity pay, career development opportunities, discounted car schemes, high street discounts, gym memberships, and a paid volunteer/community work day each year.

Is there an opportunity for career development within the company?

Yes, Sytner is passionate about career development and offers support through dedicated in-house Learning & Development teams and manufacturer courses to help you progress in your career.

Do I need to have knowledge of Kerridge software for this role?

While a working knowledge of Kerridge is advantageous, it is not essential as we provide training to help you learn the necessary tools.

How does Sytner Group promote Diversity and Inclusion?

Sytner is committed to creating an equitable environment and welcomes applications from individuals regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, or religion. Adjustments can be requested for job interviews and the recruitment process to support this commitment.

What does the working environment at Sytner look like?

The working environment at Sytner values and respects each individual's unique contributions and supports colleagues to thrive and reach their full potential.

How does Sytner recognize long-term service?

Sytner recognizes long service every 5 years, showing appreciation for commitment and dedication to the company.

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Sytner Group

The UK's largest dealer group. Named 2019 Top UK Retailer to Work For by Glassdoor.

Automotive
Industry
5001-10,000
Employees
1968
Founded Year

Mission & Purpose

We are the UK’s largest dealership representing 25 brands up and down the country. Established in 1968, our success has been built by every team member working together and contributing to our ‘one team’ ethos. Our group aim is to be famous for delighting our colleagues, customers and manufacturers. We do this by being honest and giving respect, embracing diversity and inclusivity, working together, listening and contributing, celebrating success and having fun. We have unrivalled experience in the specialist market, providing customers with new cars, approved used cars and aftersales services. Our employees are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers – getting it right the first time and making every interaction special.