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Service Delivery Operations Representati

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Accenture

Oct 31, 2024

Applications are closed

  • Job
    Full-time
    Senior & Expert Level
  • IT & Cybersecurity
    Business, Operations & Strategy

Requirements

  • Must have skills : Infrastructure Service Management
  • Minimum 7.5 year(s) of experience is required
  • Educational Qualification : 15 years full time education
  • The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management
  • This position is based at our Bengaluru office
  • A 15 years full time education is required

Responsibilities

  • Expected to be an SME
  • Collaborate and manage the team to perform
  • Responsible for team decisions
  • Engage with multiple teams and contribute on key decisions
  • Provide solutions to problems for their immediate team and across multiple teams
  • Manage service delivery quality and cost
  • Assign and manage work assignments
  • Drive people management activities for the delivery team

FAQs

What is the job title for this position?

The job title is Service Delivery Operations Representative.

What are the primary responsibilities of a Service Delivery Operations Representative?

The primary responsibilities include assigning and managing work assignments, driving people management activities for the delivery team, and managing service delivery quality and cost.

What qualifications are required for this position?

A minimum of 15 years of full-time education and at least 7.5 years of experience in Infrastructure Service Management are required.

What skills are considered a must-have for this role?

Proficiency in Infrastructure Service Management is a must-have skill.

Are there any preferred skills for this position?

Good to have skills include experience with IT Service Management and a strong understanding of the ITIL framework.

Where is this position based?

This position is based at our Bengaluru office.

What educational background do candidates need to have?

Candidates need to have completed at least 15 years of full-time education.

Will the Service Delivery Operations Representative work independently?

No, the role involves collaboration and engagement with multiple teams to make key decisions.

Does the role involve managing service delivery costs?

Yes, managing service delivery quality and cost is a key responsibility of this role.

What soft skills are important for this position?

Excellent communication and interpersonal skills are important for this position.

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Accenture

Technology
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations Services, and Accenture Song—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities.

Culture & Values

  • Client Value Creation

    Enabling clients to become high-performance businesses and creating long-term relationships by being responsive and relevant and by consistently delivering value.

  • One Global Network

    Leveraging the power of global insight, relationships, collaboration and learning to deliver exceptional service to clients wherever they do business

  • Respect for the Individual

    Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects Accenture’s values.

  • Best People

    Attracting, developing and retaining the best talent for our business, challenging our people, demonstrating a “can-do” attitude and fostering a collaborative and mutually supportive environment.

  • Integrity

    Being ethically unyielding and honest and inspiring trust by saying what we mean, matching our behaviors to our words and taking responsibility for our actions.

  • Stewardship

    Fulfilling our obligation of building a better, stronger and more durable company for future generations, protecting the Accenture brand, meeting our commitments to stakeholders, acting with an owner mentality, developing our people and helping improve communities and the global environment.

Benefits

  • Medical coverage

    Employees have a choice of national plans (PPO, EPO, HDHP) covering a wide range of medical services and prescription drugs.

  • Parental leave

    16 weeks paid maternity leave for birth parents. 8 weeks paid time off for other parents

  • Flexible work arrangements

    Flexible work arrangements help employees achieve work/life balance while also meeting Accenture’s business needs.

  • Paid time off

    PTO encompasses traditional vacation time along with paid sick leave; days vary based on level and tenure from 17 to 27 per year.

  • Holidays

    We provide 8 paid standard holidays and 2 culture days (for any days you choose), in addition to the PTO program.

  • Life Insurance

    Accenture provides you with a basic level of coverage and you can purchase more coverage for yourself and your family.