You must have B2 proficiency in Dutch and English, and be available to work in shifts.

You will resolve incidents, assist customers, gather information, provide service advice, investigate issues, and apply problem-solving techniques to meet service targets.

Customer Relations

IT & Cybersecurity

World leader in engineering and R&D services, Capgemini Engineering combines its broad industry knowledge and cutting-edge technologies in digital and software to support the convergence of the physical and digital worlds. Coupled with the capabilities of the rest of the Group, it helps clients to accelerate their journey towards Intelligent Industry. Capgemini Engineering has 60,000 engineer and scientist team members in over 30 countries across sectors including Aeronautics, Space, Defense, Naval, Automotive, Rail, Infrastructure & Transportation, Energy, Utilities & Chemicals, Life Sciences, Communications, Semiconductor & Electronics, Industrial & Consumer, Software & Internet.  

Capgemini Engineering is an integral part of the Capgemini Group, a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

Technology

Capgemini Engineering

Capgemini Engineering, the leader in engineering and R&D services, helps clients unleash their R&D potential.

<div>
 <div>
  <div>
   <h2 class="jobSectionHeader"><b>CAPGEMINI ENGINEERING</b></h2>
  </div>
  <div>
   <p>At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&amp;D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.</p>
  </div>
 </div>
 <div>
  <div>
   <h2 class="jobSectionHeader"><b> YOUR ROLE</b></h2>
  </div>
  <div>
   <p>We are looking for motivated Service Desk Analyst to integrate a project for one of our clients.</p>
   <ul>
    <li>Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques.</li>
    <li>Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.</li>
    <li>Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.</li>
    <li>Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.</li>
    <li>Apply problem-solving techniques to identify underlying problems and contribute to the problem management process.</li>
   </ul>
   <p></p>
   <p><b><br> Initial training will be provided in order to ensure that every employee have the set of skills needed to perform the job.</b></p>
  </div>
 </div>
 <div>
  <div>
   <h2 class="jobSectionHeader"><b> YOUR PROFILE</b></h2>
  </div>
  <div>
   <ul>
    <li>At least B2 level at Dutch and English languages.</li>
    <li>Availability to work in shifts.</li>
   </ul>
  </div>
 </div>
 <div>
  <div>
   <h2 class="jobSectionHeader"><b> WHAT YOU’LL LOVE ABOUT WORKING HERE </b></h2>
  </div>
  <div>
   <ul>
    <li>Join a multicultural and inclusive team environment.</li>
    <li>Enjoy a supportive atmosphere promoting work-life balance.</li>
    <li>Engage in exciting national and international projects.</li>
    <li>Hybrid work.</li>
    <li>Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.</li>
    <li>Training and certifications programs.</li>
    <li>Health and life insurance.</li>
    <li>Referral program with bonuses for talent recommendations.</li>
    <li>Great office locations.</li>
   </ul>
  </div>
 </div>
 <div>
  <div>
   <h2 class="jobSectionHeader"><b> ABOUT CAPGEMINI </b></h2>
  </div>
  <div>
   <p>Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.</p>
   <p>Apply now!</p>
  </div>
 </div>
</div>
<p></p>


 
  
   CAPGEMINI ENGINEERING
  
  
   At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
  
 
 
  
    YOUR ROLE
  
  
   We are looking for motivated Service Desk Analyst to integrate a project for one of our clients.
   
    Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques.
    Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution.
    Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
    Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.
    Apply problem-solving techniques to identify underlying problems and contribute to the problem management process.
   
   
    Initial training will be provided in order to ensure that every employee have the set of skills needed to perform the job.
  
 
 
  
    YOUR PROFILE
  
  
   
    At least B2 level at Dutch and English languages.
    Availability to work in shifts.
   
  
 
 
  
    WHAT YOU’LL LOVE ABOUT WORKING HERE 
  
  
   
    Join a multicultural and inclusive team environment.
    Enjoy a supportive atmosphere promoting work-life balance.
    Engage in exciting national and international projects.
    Hybrid work.
    Your career growth is central to our mission. Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
    Training and certifications programs.
    Health and life insurance.
    Referral program with bonuses for talent recommendations.
    Great office locations.
   
  
 
 
  
    ABOUT CAPGEMINI 
  
  
   Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
   Apply now!
  
 



Service Desk Analyst (Dutch & English Speaker, Portugal)

Requirements

Responsibilities

FAQs

What languages do I need to speak for this position?

Is prior experience required for the Service Desk Analyst role?

What kind of support will be provided to new employees?

Will I be required to work shifts?

What can I expect from the work environment at Capgemini?

Are there opportunities for career growth?

What benefits are offered to employees?

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Capgemini Engineering

Mission & Purpose